[Athen] Resetting Smart Pens
Erik Ferguson
erik.ferguson at pcc.edu
Wed Dec 4 09:54:00 PST 2019
https://livescribe.helpscoutdocs.com/article/647-29105-echo-pulse-echo-desktop-users-manual-mac-smartpen-firmware-update-utility
On Wed, Dec 4, 2019 at 9:52 AM Erik Ferguson <erik.ferguson at pcc.edu> wrote:
> Do a search for Echo Pen Flash utility and download it from Livescribe
> support. Depending on how you are set up IT may have to install it for you.
> As you can see in my response above I don't use the pen flash utility on
> PC. People seem to be going through a lot more steps then I do, I must be
> using an old version. I'll have to check my processes and get back to the
> group.
>
> I do use the pen flash utility on mac and downloaded it from the
> Livescribe support site via google.
>
> Best of luck!
>
> On Wed, Dec 4, 2019 at 9:44 AM Document Conversion Coordinator <
> docconversion at admin.umass.edu> wrote:
>
>> Hello Vicki,
>>
>>
>>
>> Thanks for sharing this. I must be missing something. How does one get to
>> the flash utility?
>>
>> Monika
>>
>>
>>
>> *From:* athen-list [mailto:athen-list-bounces at mailman12.u.washington.edu]
>> *On Behalf Of *Walton, Vicki
>> *Sent:* Wednesday, December 04, 2019 12:35 PM
>> *To:* Access Technology Higher Education Network <
>> athen-list at u.washington.edu>
>> *Subject:* Re: [Athen] Resetting Smart Pens
>>
>>
>>
>> And, I learned using the flash utility also resets the time on the pens.
>> I have been doing this part manually with the settings in the back of the
>> book. The flash utility is much fast even though I find it fun to do. But
>> we have 36 pens and it is better to have it done in one shot.
>>
>>
>>
>>
>>
>>
>>
>> [image: Visit the CBC Website] <https://www.columbiabasin.edu/>
>>
>>
>> *Vicki Walton (**They/Them**)*
>>
>> *Assistive Technology Center *509.542.4428, or ext. 2428
>> 2600 N. 20th Ave., Pasco, WA 99301
>>
>> [image: Follow CBC on Facebook]
>> <https://www.facebook.com/columbiabasincollege> [image: Follow CBC on
>> Instagram] <https://www.instagram.com/cbcollege> [image: Follow CBC on
>> Twitter] <https://www.twitter.com/cbcollege> [image: Follow CBC on
>> YouTube] <https://www.youtube.com/columbiabasincollege> [image: Follow
>> CBC on Snapchat] <https://www.snapchat.com/add/cbchawkssnaps>
>>
>> [image: We All Soar Together]
>>
>>
>>
>>
>>
>> *From:* athen-list <athen-list-bounces at mailman12.u.washington.edu> *On
>> Behalf Of *Auston Stamm
>> *Sent:* Wednesday, December 04, 2019 9:13 AM
>> *To:* Access Technology Higher Education Network <
>> athen-list at u.washington.edu>
>> *Subject:* Re: [Athen] Resetting Smart Pens
>>
>>
>>
>> *CAUTION:* This email originated outside Columbia Basin College. Do not
>> click links or open attachments unless you know the content is safe.
>> Questions? Call the IS Helpdesk at x2353 or email
>> ishelp at columbiabasin.edu.
>>
>> Thank you for the info about the Smartpen Flash Utility. Previously, I
>> have been clearing each of the Smartpens. I archive all the notebooks/audio
>> content. I then click on the Reset option in Echo Desktop to clear the
>> profile from the smartpen. I think the Smartpen Flash Utility should be
>> faster than doing this manually.
>>
>>
>>
>> *---------------------*
>>
>> *Auston Stamm*
>>
>> *he / him / his*
>>
>> Coordinator Accessibility & Assistive Technology
>>
>> Student Disability Services
>>
>> Occupational Therapist Registered/Licensed
>>
>>
>>
>> Saint Mary's College of California
>>
>> 1928 St. Mary's Road
>>
>> P.O. Box 3326
>>
>> Moraga, CA 94575-3260
>>
>>
>>
>> Filippi Academic Hall, Suite 190
>>
>> Office: (925) 631-5071
>>
>> Email: abs13 at stmarys-ca.edu
>>
>>
>>
>>
>>
>> On Wed, Dec 4, 2019 at 8:21 AM Robert Spangler <rspangler1 at udayton.edu>
>> wrote:
>>
>> So when you archive the notebook, you're able to have Echo Desktop save
>> it as a PDF? I'm setting up a process for our student workers to do this
>> since I'm a screen reader user and the app has accessibility issues.
>>
>>
>>
>>
>>
>> On Wed, Dec 4, 2019 at 10:28 AM Walton, Vicki <vwalton at columbiabasin.edu>
>> wrote:
>>
>> Robert,
>>
>>
>>
>> Since some of our students want their notes after the quarter is done, we
>> use the *Livescribe*/Echo Desktop to extra the notes into a PDF format
>> with the audio and then send the notes to the student through Canvas. We do
>> not give them the notes from the notebooks as there will be no audio with
>> them. We also use this application to archive and save the notes.
>>
>>
>>
>> We keep the notes in the archived format and throw the actual notes away
>> and reuse the book until it is done. This way we have copy and proof of
>> what student had and what quarter/year. Plus, we also have the sheet that
>> they signed and agree to the terms of use. We try to keep thorough
>> records. I rename the notes before archiving them to the students name,
>> quarter and year, then I archive them and then I do the flash utility
>> cleaning.
>>
>>
>>
>> I do not know if not archiving first makes a difference. Before we
>> started using the flash utility, I would always archive them as that is how
>> I thought they got totally cleaned off. And, since we do all the archiving
>> and managing of the pens, we have done that from the beginning. Since just
>> recently, I found out we need to use the flash utility, too, to make sure
>> it is totally cleaned off. And, this is what the rep told me to do, first
>> archive, then use the flash utility.
>>
>>
>>
>>
>>
>>
>>
>> [image: Visit the CBC Website] <https://www.columbiabasin.edu/>
>>
>>
>> *Vicki Walton (**They/Them**)*
>>
>> *Assistive Technology Center *509.542.4428, or ext. 2428
>> 2600 N. 20th Ave., Pasco, WA 99301
>>
>> [image: Follow CBC on Facebook]
>> <https://www.facebook.com/columbiabasincollege> [image: Follow CBC on
>> Instagram] <https://www.instagram.com/cbcollege> [image: Follow CBC on
>> Twitter] <https://www.twitter.com/cbcollege> [image: Follow CBC on
>> YouTube] <https://www.youtube.com/columbiabasincollege> [image: Follow
>> CBC on Snapchat] <https://www.snapchat.com/add/cbchawkssnaps>
>>
>> [image: We All Soar Together]
>>
>>
>>
>>
>>
>> *From:* athen-list <athen-list-bounces at mailman12.u.washington.edu> *On
>> Behalf Of *Robert Spangler
>> *Sent:* Wednesday, December 04, 2019 6:49 AM
>> *To:* Access Technology Higher Education Network <
>> athen-list at u.washington.edu>
>> *Subject:* Re: [Athen] Resetting Smart Pens
>>
>>
>>
>> *CAUTION:* This email originated outside Columbia Basin College. Do not
>> click links or open attachments unless you know the content is safe.
>> Questions? Call the IS Helpdesk at x2353 or email
>> ishelp at columbiabasin.edu.
>>
>> Is it necessary to archive it first, though? We have a statement that
>> informs students that, upon turning in equipment, it gets wiped, so they're
>> responsible for archiving themselves. In fact, the student worker
>> computers only have the smartpen flash utility installed. Should this be
>> OK, or do I have to install Echo Desktop and make archiving the pen the
>> first step before wiping it with the flash utility?
>>
>>
>>
>> Robert
>>
>>
>>
>>
>>
>> On Tue, Dec 3, 2019 at 4:50 PM Walton, Vicki <vwalton at columbiabasin.edu>
>> wrote:
>>
>> Oh Robert, I had an extensive email/phone call/ remote assistance to get
>> this right recently. It took some time to get an answer to this problem. I
>> finally found the right person at Livescribe and he spent a significant
>> amount of time helping me.
>>
>>
>>
>> After you archive the pen, you use the *Smartpen Flash Utility* and
>> completely clean it off. It only cleans off the pen it does not reset it to
>> factory. It is called master reset but it won’t delete anything but the
>> contents. I found lots of audio left over on the pen even though I archived
>> it after each quarter. So, this now cleans it all off.
>>
>>
>>
>> Once you start the utility, and the pen shows up (in blue), use the Ctrl
>> key and click on the green “Firmware and all the Letter/numbers are (red
>> box).
>>
>>
>>
>>
>>
>> Another window will pop up and ask if you want to master reset, click
>> Yes. I also found this step will also set the time right for you if that
>> needs to be changed.
>>
>>
>>
>>
>>
>> The utility application is not updated but the firmware is updated
>> through their server so he said it did not have to worry about what utility
>> to use. I would say try to find the latest version, though.
>>
>>
>>
>> Now, on some pens, it wanted to me install an update again so I do that
>> too and that is normal.
>>
>>
>>
>> I hope this helps? This has been a problem for us for some time and I am
>> so happy I finally found the right person to help me get it right.
>>
>>
>>
>>
>>
>> [image: Visit the CBC Website] <https://www.columbiabasin.edu/>
>>
>>
>> *Vicki Walton (**They/Them**)*
>>
>> *Assistive Technology Center *509.542.4428, or ext. 2428
>> 2600 N. 20th Ave., Pasco, WA 99301
>>
>> [image: Follow CBC on Facebook]
>> <https://www.facebook.com/columbiabasincollege> [image: Follow CBC on
>> Instagram] <https://www.instagram.com/cbcollege> [image: Follow CBC on
>> Twitter] <https://www.twitter.com/cbcollege> [image: Follow CBC on
>> YouTube] <https://www.youtube.com/columbiabasincollege> [image: Follow
>> CBC on Snapchat] <https://www.snapchat.com/add/cbchawkssnaps>
>>
>> [image: We All Soar Together]
>>
>>
>>
>>
>>
>> *From:* athen-list <athen-list-bounces at mailman12.u.washington.edu> *On
>> Behalf Of *Robert Spangler
>> *Sent:* Tuesday, December 03, 2019 1:10 PM
>> *To:* Access Technology Higher Education Network <
>> athen-list at u.washington.edu>
>> *Subject:* [Athen] Resetting Smart Pens
>>
>>
>>
>> *CAUTION:* This email originated outside Columbia Basin College. Do not
>> click links or open attachments unless you know the content is safe.
>> Questions? Call the IS Helpdesk at x2353 or email
>> ishelp at columbiabasin.edu.
>>
>> Hello, I found some instructions on the Livescribe web site to do this,
>> with a firmware update utility, but they do not seem to be the most
>> accurate.
>>
>>
>>
>> What is the best way to reset an Echo Smart Pen once it is returned by a
>> student? By this I mean clearing all data and resetting to factory
>> defaults.
>>
>>
>>
>> Thanks,
>>
>> Robert
>>
>>
>>
>>
>> --
>>
>> Robert Spangler
>> Disability Services Technical Support Specialist
>> rspangler1 at udayton.edu
>> Office of Learning Resources (OLR) - RL 023
>> Ryan C. Harris Learning & Teaching Center (LTC)
>> University of Dayton | 300 College Park | Dayton, Ohio 45469-1302
>> Phone: 937-229-2066
>>
>> Fax: 937-229-3270
>>
>> Ohio Relay: 711 (available for individuals who are deaf or hard of
>> hearing)
>>
>> Web Site: http://go.udayton.edu/learning
>>
>> _______________________________________________
>> athen-list mailing list
>> athen-list at mailman12.u.washington.edu
>> http://mailman12.u.washington.edu/mailman/listinfo/athen-list
>>
>>
>>
>>
>> --
>>
>> Robert Spangler
>> Disability Services Technical Support Specialist
>> rspangler1 at udayton.edu
>> Office of Learning Resources (OLR) - RL 023
>> Ryan C. Harris Learning & Teaching Center (LTC)
>> University of Dayton | 300 College Park | Dayton, Ohio 45469-1302
>> Phone: 937-229-2066
>>
>> Fax: 937-229-3270
>>
>> Ohio Relay: 711 (available for individuals who are deaf or hard of
>> hearing)
>>
>> Web Site: http://go.udayton.edu/learning
>>
>> _______________________________________________
>> athen-list mailing list
>> athen-list at mailman12.u.washington.edu
>> http://mailman12.u.washington.edu/mailman/listinfo/athen-list
>>
>>
>>
>>
>> --
>>
>> Robert Spangler
>> Disability Services Technical Support Specialist
>> rspangler1 at udayton.edu
>> Office of Learning Resources (OLR) - RL 023
>> Ryan C. Harris Learning & Teaching Center (LTC)
>> University of Dayton | 300 College Park | Dayton, Ohio 45469-1302
>> Phone: 937-229-2066
>>
>> Fax: 937-229-3270
>>
>> Ohio Relay: 711 (available for individuals who are deaf or hard of
>> hearing)
>>
>> Web Site: http://go.udayton.edu/learning
>>
>> _______________________________________________
>> athen-list mailing list
>> athen-list at mailman12.u.washington.edu
>> http://mailman12.u.washington.edu/mailman/listinfo/athen-list
>>
>> _______________________________________________
>> athen-list mailing list
>> athen-list at mailman12.u.washington.edu
>> http://mailman12.u.washington.edu/mailman/listinfo/athen-list
>>
>
>
> --
> Erik Ferguson
> Alternative Media Technician
> PCC Disability Services Assistive Technology Team
> Contact us for questions and support at:
> Phone: 971-722-TECH (971-722-8324)
> access-tech-group at pcc.edu
> *Please Note: I am not in office Tuesday or Thursday. For immediate
> response please use the email and number listed in signature above.*
>
--
Erik Ferguson
Alternative Media Technician
PCC Disability Services Assistive Technology Team
Contact us for questions and support at:
Phone: 971-722-TECH (971-722-8324)
access-tech-group at pcc.edu
*Please Note: I am not in office Tuesday or Thursday. For immediate
response please use the email and number listed in signature above.*
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