[Athen] Resetting Smart Pens

[Erik Ferguson]

I've had that happen. Its not great. Let me weed through my processes and
see what I can find. I am on a mac today and dont have access to a PC with
Echo Desktop so its hard to poke around. On Mac you have to hit left CTRL
(I think, Im working on a mac with a PC keyboard so the muscle memory is a
bit scrambled :)) to get the reset options to show up. Its sounds really
ridiculous but I've had luck unplugging and replugging the micro usb from
the pen multiple times to get the pen to show up in the menus. Is it
recognizing the pen at all?

It shouldn't be so fidgety and unscientific but it has been. Sorry I can't
be more specific I'll try to be more thorough in a bit.

On Wed, Dec 4, 2019 at 10:08 AM Document Conversion Coordinator <
docconversion at admin.umass.edu> wrote:


> Hello Erik,

>

> I was hoping to reactivate smart pens stuck in Recovery mode through a

> reset. I am using a PC but don’t get have the “reset” option under

> tools>smart pen.

>

>

>

> Thanks

>

> Monika

>

>

>

> *From:* athen-list [mailto:athen-list-bounces at mailman12.u.washington.edu] *On

> Behalf Of *Erik Ferguson

> *Sent:* Wednesday, December 04, 2019 12:48 PM

> *To:* Access Technology Higher Education Network <

> athen-list at u.washington.edu>

> *Subject:* Re: [Athen] Resetting Smart Pens

>

>

>

> On PC, I don't require the flash utility. Unless Echo Desktop has changed

> (entirely possible!) I go to tools>smart pen> reset, a factory reset is

> performed at that time, everything is erased and the tutorial pages and

> recipe recording are automatically reloaded.

>

> You can right click and archive notebooks if you prefer, and then right

> click and delete from the archive column but I find a factory reset is

> faster.

>

>

>

> I've made the mistake before, of doing a whole batch using the nav menu,

> going to paper replay, delete all sessions. This method is quick but the

> problem is, the recordings are erased but all pages are retained. Oops.

>

>

>

> On mac< I do use the Flash utility, hit left ctrl click on customer

> service, click on reset and yes I've talked to customer support already,

> and then the reset proceeds.

>

>

>

> Its historically been really simple. We will see when I go to do the Fall

> batch if things have changed a bunch and then I'll check back here.

>

>

>

> All Best,

>

>

>

> Erik

>

>

>

> On Wed, Dec 4, 2019 at 9:37 AM Walton, Vicki <vwalton at columbiabasin.edu>

> wrote:

>

> And, I learned using the flash utility also resets the time on the pens.

> I have been doing this part manually with the settings in the back of the

> book. The flash utility is much fast even though I find it fun to do. But

> we have 36 pens and it is better to have it done in one shot.

>

>

>

>

>

>

>

> [image: Visit the CBC Website] <https://www.columbiabasin.edu/>

>

>

> *Vicki Walton (**They/Them**)*

>

> *Assistive Technology Center *509.542.4428, or ext. 2428

> 2600 N. 20th Ave., Pasco, WA 99301

>

> [image: Follow CBC on Facebook]

> <https://www.facebook.com/columbiabasincollege> [image: Follow CBC on

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> CBC on Snapchat] <https://www.snapchat.com/add/cbchawkssnaps>

>

> [image: We All Soar Together]

>

>

>

>

>

> *From:* athen-list <athen-list-bounces at mailman12.u.washington.edu> *On

> Behalf Of *Auston Stamm

> *Sent:* Wednesday, December 04, 2019 9:13 AM

> *To:* Access Technology Higher Education Network <

> athen-list at u.washington.edu>

> *Subject:* Re: [Athen] Resetting Smart Pens

>

>

>

> *CAUTION:* This email originated outside Columbia Basin College. Do not

> click links or open attachments unless you know the content is safe.

> Questions? Call the IS Helpdesk at x2353 or email ishelp at columbiabasin.edu

> .

>

> Thank you for the info about the Smartpen Flash Utility. Previously, I

> have been clearing each of the Smartpens. I archive all the notebooks/audio

> content. I then click on the Reset option in Echo Desktop to clear the

> profile from the smartpen. I think the Smartpen Flash Utility should be

> faster than doing this manually.

>

>

>

> *---------------------*

>

> *Auston Stamm*

>

> *he / him / his*

>

> Coordinator Accessibility & Assistive Technology

>

> Student Disability Services

>

> Occupational Therapist Registered/Licensed

>

>

>

> Saint Mary's College of California

>

> 1928 St. Mary's Road

>

> P.O. Box 3326

>

> Moraga, CA 94575-3260

>

>

>

> Filippi Academic Hall, Suite 190

>

> Office: (925) 631-5071

>

> Email: abs13 at stmarys-ca.edu

>

>

>

>

>

> On Wed, Dec 4, 2019 at 8:21 AM Robert Spangler <rspangler1 at udayton.edu>

> wrote:

>

> So when you archive the notebook, you're able to have Echo Desktop save it

> as a PDF?  I'm setting up a process for our student workers to do this

> since I'm a screen reader user and the app has accessibility issues.

>

>

>

>

>

> On Wed, Dec 4, 2019 at 10:28 AM Walton, Vicki <vwalton at columbiabasin.edu>

> wrote:

>

> Robert,

>

>

>

> Since some of our students want their notes after the quarter is done, we

> use the *Livescribe*/Echo Desktop to extra the notes into a PDF format

> with the audio and then send the notes to the student through Canvas. We do

> not give them the notes from the notebooks as there will be no audio with

> them. We also use this application to archive and save the notes.

>

>

>

> We keep the notes in the archived format and throw the actual notes away

> and reuse the book until it is done. This way we have copy and proof of

> what student had and what quarter/year. Plus, we also have the sheet that

> they signed and agree to the terms of use.   We try to keep thorough

> records.  I rename the notes before archiving them to the students name,

> quarter and year, then I archive them and then I do the flash utility

> cleaning.

>

>

>

> I do not know if not archiving first makes a difference. Before we started

> using the flash utility, I would always archive them as that is how I

> thought they got totally cleaned off. And, since we do all the archiving

> and managing of the pens, we have done that from the beginning.  Since just

> recently, I found out we need to use the flash utility, too, to make sure

> it is totally cleaned off. And, this is what the rep told me to do, first

> archive, then use the flash utility.

>

>

>

>

>

>

>

> [image: Visit the CBC Website] <https://www.columbiabasin.edu/>

>

>

> *Vicki Walton (**They/Them**)*

>

> *Assistive Technology Center *509.542.4428, or ext. 2428

> 2600 N. 20th Ave., Pasco, WA 99301

>

> [image: Follow CBC on Facebook]

> <https://www.facebook.com/columbiabasincollege> [image: Follow CBC on

> Instagram] <https://www.instagram.com/cbcollege> [image: Follow CBC on

> Twitter] <https://www.twitter.com/cbcollege> [image: Follow CBC on

> YouTube] <https://www.youtube.com/columbiabasincollege> [image: Follow

> CBC on Snapchat] <https://www.snapchat.com/add/cbchawkssnaps>

>

> [image: We All Soar Together]

>

>

>

>

>

> *From:* athen-list <athen-list-bounces at mailman12.u.washington.edu> *On

> Behalf Of *Robert Spangler

> *Sent:* Wednesday, December 04, 2019 6:49 AM

> *To:* Access Technology Higher Education Network <

> athen-list at u.washington.edu>

> *Subject:* Re: [Athen] Resetting Smart Pens

>

>

>

> *CAUTION:* This email originated outside Columbia Basin College. Do not

> click links or open attachments unless you know the content is safe.

> Questions? Call the IS Helpdesk at x2353 or email ishelp at columbiabasin.edu

> .

>

> Is it necessary to archive it first, though?  We have a statement that

> informs students that, upon turning in equipment, it gets wiped, so they're

> responsible for archiving themselves.  In fact, the student worker

> computers only have the smartpen flash utility installed.  Should this be

> OK, or do I have to install Echo Desktop and make archiving the pen the

> first step before wiping it with the flash utility?

>

>

>

> Robert

>

>

>

>

>

> On Tue, Dec 3, 2019 at 4:50 PM Walton, Vicki <vwalton at columbiabasin.edu>

> wrote:

>

> Oh Robert, I had an extensive email/phone call/ remote assistance to get

> this right recently.  It took some time to get an answer to this problem. I

> finally found the right person at Livescribe and he spent a significant

> amount of time helping me.

>

>

>

> After you archive the pen, you use the *Smartpen Flash Utility* and

> completely clean it off. It only cleans off the pen it does not reset it to

> factory. It is called master reset but it won’t delete anything but the

> contents. I found lots of audio left over on the pen even though I archived

> it after each quarter. So, this now cleans it all off.

>

>

>

> Once you start the utility, and the pen shows up (in blue), use the Ctrl

> key and click on the green “Firmware and all the Letter/numbers are (red

> box).

>

>

>

>

>

> Another window will pop up and ask if you want to master reset, click

> Yes.  I also found this step will also set the time right for you if that

> needs to be changed.

>

>

>

>

>

> The utility application is not updated but the firmware is updated through

> their server so he said it did not have to worry about what utility to use.

> I would say try to find the latest version, though.

>

>

>

> Now, on some pens, it wanted to me install an update again so I do that

> too and that is normal.

>

>

>

> I hope this helps? This has been a problem for us for some time and I am

> so happy I finally found the right person to help me get it right.

>

>

>

>

>

> [image: Visit the CBC Website] <https://www.columbiabasin.edu/>

>

>

> *Vicki Walton (**They/Them**)*

>

> *Assistive Technology Center *509.542.4428, or ext. 2428

> 2600 N. 20th Ave., Pasco, WA 99301

>

> [image: Follow CBC on Facebook]

> <https://www.facebook.com/columbiabasincollege> [image: Follow CBC on

> Instagram] <https://www.instagram.com/cbcollege> [image: Follow CBC on

> Twitter] <https://www.twitter.com/cbcollege> [image: Follow CBC on

> YouTube] <https://www.youtube.com/columbiabasincollege> [image: Follow

> CBC on Snapchat] <https://www.snapchat.com/add/cbchawkssnaps>

>

> [image: We All Soar Together]

>

>

>

>

>

> *From:* athen-list <athen-list-bounces at mailman12.u.washington.edu> *On

> Behalf Of *Robert Spangler

> *Sent:* Tuesday, December 03, 2019 1:10 PM

> *To:* Access Technology Higher Education Network <

> athen-list at u.washington.edu>

> *Subject:* [Athen] Resetting Smart Pens

>

>

>

> *CAUTION:* This email originated outside Columbia Basin College. Do not

> click links or open attachments unless you know the content is safe.

> Questions? Call the IS Helpdesk at x2353 or email ishelp at columbiabasin.edu

> .

>

> Hello, I found some instructions on the Livescribe web site to do this,

> with a firmware update utility, but they do not seem to be the most

> accurate.

>

>

>

> What is the best way to reset an Echo Smart Pen once it is returned by a

> student?  By this I mean clearing all data and resetting to factory

> defaults.

>

>

>

> Thanks,

>

> Robert

>

>

>

>

> --

>

> Robert Spangler

> Disability Services Technical Support Specialist

> rspangler1 at udayton.edu

> Office of Learning Resources (OLR) - RL 023

> Ryan C. Harris Learning & Teaching Center (LTC)

> University of Dayton  | 300 College Park  |  Dayton, Ohio 45469-1302

> Phone: 937-229-2066

>

> Fax: 937-229-3270

>

> Ohio Relay: 711 (available for individuals who are deaf or hard of hearing)

>

> Web Site: http://go.udayton.edu/learning

>

> _______________________________________________

> athen-list mailing list

> athen-list at mailman12.u.washington.edu

> http://mailman12.u.washington.edu/mailman/listinfo/athen-list

>

>

>

>

> --

>

> Robert Spangler

> Disability Services Technical Support Specialist

> rspangler1 at udayton.edu

> Office of Learning Resources (OLR) - RL 023

> Ryan C. Harris Learning & Teaching Center (LTC)

> University of Dayton  | 300 College Park  |  Dayton, Ohio 45469-1302

> Phone: 937-229-2066

>

> Fax: 937-229-3270

>

> Ohio Relay: 711 (available for individuals who are deaf or hard of hearing)

>

> Web Site: http://go.udayton.edu/learning

>

> _______________________________________________

> athen-list mailing list

> athen-list at mailman12.u.washington.edu

> http://mailman12.u.washington.edu/mailman/listinfo/athen-list

>

>

>

>

> --

>

> Robert Spangler

> Disability Services Technical Support Specialist

> rspangler1 at udayton.edu

> Office of Learning Resources (OLR) - RL 023

> Ryan C. Harris Learning & Teaching Center (LTC)

> University of Dayton  | 300 College Park  |  Dayton, Ohio 45469-1302

> Phone: 937-229-2066

>

> Fax: 937-229-3270

>

> Ohio Relay: 711 (available for individuals who are deaf or hard of hearing)

>

> Web Site: http://go.udayton.edu/learning

>

> _______________________________________________

> athen-list mailing list

> athen-list at mailman12.u.washington.edu

> http://mailman12.u.washington.edu/mailman/listinfo/athen-list

>

> _______________________________________________

> athen-list mailing list

> athen-list at mailman12.u.washington.edu

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>

>

>

>

> --

>

> Erik Ferguson

>

> Alternative Media Technician

>

> PCC Disability Services Assistive Technology Team

>

> Contact us for questions and support at:

>

> Phone: 971-722-TECH (971-722-8324)

>

> access-tech-group at pcc.edu

>

> *Please Note: I am not in office Tuesday or Thursday. For immediate

> response please use the email and number listed in signature above.*

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>



-- 
Erik Ferguson
Alternative Media Technician
PCC Disability Services Assistive Technology Team
Contact us for questions and support at:
Phone: 971-722-TECH (971-722-8324)
access-tech-group at pcc.edu
*Please Note: I am not in office Tuesday or Thursday. For immediate
response please use the email and number listed in signature above.*
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