[Athen] K1000 error

[David Andrews]

There have been a few messages on the K1000 
e-mail list lately -- although I don't know if 
anyone from Kurzweil is on it any longer.

Dave

At 03:21 PM 2/5/2019, you wrote:

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>Over the past year, I’ve been unable to update 

>K1000 or even see if updates exist.

>

>When I choose “Online” followed by “updates it 

>says an online search has begun, then returns this error:

>"An error occurred in the search of Kurzweil educational systems

>Unable to create FTP Session”

>

>I’ve tried this with four different computers in 

>four different locations both with Windows 7 and 

>Windows 10. Same error. Ports 20 and 21 which 

>are used for FTP are not blocked and other FTP transfers work.

>

>Kurzweil used to have a mailing list for support 

>but that seems to have disappeared.  I’m running V14.7 of K1000.

>

>Also when I switch to the VW James voice, K1000 

>wants to access its CD, but ignores the CD if I 

>insert it and gives me an error 1703. It then 

>can run James fine, but it takes a while as it 

>fruitlessly searches for the CD which it can’t locate even when it’s there.

>

>Anyone else encountered these issues and how 

>does one get email support these days – I 

>already tried phone support and the guy had no idea.

>

>--Debee

>