[Athen] Pearson Not Providing PDFs

[Susan Kelmer]

My apologies.  Disability.support at pearson.com<mailto:Disability.support at pearson.com>

Susan Kelmer
Alternate Format Production Program Manager
Disability Services
University of Colorado Boulder
303-735-4836



From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Robert Spangler
Sent: Wednesday, September 11, 2019 9:49 AM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: Re: [Athen] Pearson Not Providing PDFs

Hi Susan, thanks for your reply.  Are you sure that's the correct email?  When I wrote to them I got a mail delivery subsystem error.

Robert


On Wed, Sep 11, 2019 at 10:41 AM Susan Kelmer <Susan.Kelmer at colorado.edu<mailto:Susan.Kelmer at colorado.edu>> wrote:
Every time Pearson tells me I have to go to VitalSource, I send an email request for the PDF to disability.resources at pearson.com<mailto:disability.resources at pearson.com>.  It works, but takes a couple weeks.

I will not ever force a student over to VitalSource.

Susan Kelmer
Alternate Format Production Program Manager
Disability Services
University of Colorado Boulder
303-735-4836



From: athen-list <athen-list-bounces at mailman12.u.washington.edu<mailto:athen-list-bounces at mailman12.u.washington.edu>> On Behalf Of Robert Spangler
Sent: Wednesday, September 11, 2019 8:08 AM
To: Access Technology Higher Education Network <athen-list at u.washington.edu<mailto:athen-list at u.washington.edu>>
Subject: [Athen] Pearson Not Providing PDFs

Hello, in the past I feel like I was able to get Pearson to provide me PDF files instead of going through VitalSource, but now they seem to be insisting on using VitalSource and not providing us PDF files.  Does anyone have a contact at Pearson from whom they get PDFs, or do we just need to suck it up and accept VitalSource as the solution?

Thanks,
Robert


--
Robert Spangler
Disability Services Technical Support Specialist
rspangler1 at udayton.edu<mailto:rspangler1 at udayton.edu>
Office of Learning Resources (OLR) - RL 023
Ryan C. Harris Learning & Teaching Center (LTC)
University of Dayton  | 300 College Park  |  Dayton, Ohio 45469-1302
Phone: 937-229-2066
Fax: 937-229-3270
Ohio Relay: 711 (available for individuals who are deaf or hard of hearing)
Web Site: http://go.udayton.edu/learning
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--
Robert Spangler
Disability Services Technical Support Specialist
rspangler1 at udayton.edu<mailto:rspangler1 at udayton.edu>
Office of Learning Resources (OLR) - RL 023
Ryan C. Harris Learning & Teaching Center (LTC)
University of Dayton  | 300 College Park  |  Dayton, Ohio 45469-1302
Phone: 937-229-2066
Fax: 937-229-3270
Ohio Relay: 711 (available for individuals who are deaf or hard of hearing)
Web Site: http://go.udayton.edu/learning
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