[Athen] [EXT]: Re: [External] Re: Live Scribe Echo desktop issue

[Kluesner, Bryon]

Our pens are only 2 gb and students were running out of space on the pen, so that is why we let them use the Echo desktop, so they can archive and keep their notes separately. But, I do see the theory behind how you handle the pens. I received some useful tips (I hope) from Justin Romack, so I am going to try that. The student also emailed Live Scribe and they gave the student some options to try.

I appreciate all the feedback I have received. This is an awesome community!

Bryon

Bryon Kluesner RhD, ATACP
Adaptive Technology Coordinator
Disability Resource Center
University of Tennessee at Chattanooga
615 McCallie Ave., Dept. 2953
Chattanooga, TN 37403
423-425-5251

Member of Division of Enrollment Management and Student Affairs<https://www.utc.edu/enrollment-management-student-affairs/>



From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Wershing, Alice D.
Sent: Thursday, January 16, 2020 4:59 PM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: [EXT]: Re: [Athen] [External] Re: Live Scribe Echo desktop issue

External Email
We also do not let the student register the pen to their laptops.  It was too difficult the year that I tried this, so all of my pens are registered to a school email address and password.  I ask at the end of the semester if they would like the notes and send them through OneDrive.
Alice


Alice D. Wershing, M.Ed., A.T.P., C.P.A.C.C.
Disability Services, Technology Specialist Pellissippi State Community College
865-694-6751
865-539-7699 (fax)

East TN Region Accessibility Specialist<http://www.tnecampus.info/specialists>
Tenessee Board of Regents-TN eCampus

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From: athen-list <athen-list-bounces at mailman12.u.washington.edu<mailto:athen-list-bounces at mailman12.u.washington.edu>> On Behalf Of Walton, Vicki
Sent: Thursday, January 16, 2020 4:37 PM
To: Access Technology Higher Education Network <athen-list at u.washington.edu<mailto:athen-list at u.washington.edu>>
Subject: [External] Re: [Athen] Live Scribe Echo desktop issue

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This is why we do not let the student do any of this stuff. They can use the pen and book but we do the archiving and cleaning. We do not let them use the Echo desktop; we explain this to them when they come check it out for the quarter.  They use the book to study and if they want their notes at the end of the quarter we send them through Canvas. And our department is the only one on the registration of the pen.


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From: athen-list <athen-list-bounces at mailman12.u.washington.edu<mailto:athen-list-bounces at mailman12.u.washington.edu>> On Behalf Of Kluesner, Bryon
Sent: Thursday, January 16, 2020 10:49 AM
To: 'athen-list at u.washington.edu' <athen-list at u.washington.edu<mailto:athen-list at u.washington.edu>>
Subject: [Athen] Live Scribe Echo desktop issue

CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp at columbiabasin.edu<mailto:ishelp at columbiabasin.edu>.
Hi my Athen friends,

Another question as week 2 of the semester comes to an end.

I have a student that was loaned an Echo Live Scribe pen. She downloaded the Echo desktop and synched her pen to it. When she went to write in a notebook, then pen said she needed to do an update, but the Echo desktop said she had the most current update when the pen was plugged in. I attempted to do an update, but the pen said it had all current updates. So, I loaned her a different pen so I can look closer to the former pen for issues. I just received an email from the student saying  the Echo desktop is not letting her register her new pen. She deleted and downloaded the desktop, but the pen is still telling her that the pen is not authorized with her desktop.

Has anyone experienced this, if so any suggestions on how I can get the student up and running with the Live Scribe pen?

Thanks,

Bryon


Bryon Kluesner RhD, ATACP
Adaptive Technology Coordinator
Disability Resource Center
University of Tennessee at Chattanooga
615 McCallie Ave., Dept. 2953
Chattanooga, TN 37403
423-425-5251

Member of Division of Enrollment Management and Student Affairs<https://www.utc.edu/enrollment-management-student-affairs/>

This message is not from a UTC.EDU address. Caution should be used in clicking links and downloading attachments from unknown senders or unexpected email.

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