[Athen] [External] Re: Live Scribe Echo desktop issue

[Walton, Vicki]

Robert,

Registering Your Smartpen<http://www.livescribe.com/en-us/faq/online_help/Maps/LD_Mac/c_registering-your-smartpen.html>

Some of this might not be applicable any longer but we do it so we have a record in case something goes wrong and for the warranty.  Plus, I can go in and get the serial number if I need it other than from the pen.  I label my pens so the serial number matches in my records.  Plus, the pen is registered and has a password on it so the student can’t make any changes or keep it and use it as their own. It would prevent them from adding their name to it.





[Visit the CBC Website]<https://www.columbiabasin.edu/>

Vicki Walton (they/them)
Assistive Technology Center
509.542.4428, or ext. 2428
2600 N. 20th Ave., Pasco, WA 99301
[Follow CBC on Facebook]<https://www.facebook.com/columbiabasincollege> [Follow CBC on Instagram] <https://www.instagram.com/cbcollege>  [Follow CBC on Twitter] <https://www.twitter.com/cbcollege>  [Follow CBC on YouTube] <https://www.youtube.com/columbiabasincollege>  [Follow CBC on Snapchat] <https://www.snapchat.com/add/cbchawkssnaps>
[We All Soar Together]


From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Robert Spangler
Sent: Thursday, January 16, 2020 2:28 PM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: Re: [Athen] [External] Re: Live Scribe Echo desktop issue

CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp at columbiabasin.edu<mailto:ishelp at columbiabasin.edu>.
Hello:

Is there a benefit in registering the pens?  I don't bother doing this.  I just clear them with Echo Desktop when they're returned by archiving and deleting the notebook.  If the student asks for the notes, they can be exported through Echo Desktop as a PDF.

Robert


On Thu, Jan 16, 2020 at 5:07 PM Wershing, Alice D. <adwershing at pstcc.edu<mailto:adwershing at pstcc.edu>> wrote:
We also do not let the student register the pen to their laptops.  It was too difficult the year that I tried this, so all of my pens are registered to a school email address and password.  I ask at the end of the semester if they would like the notes and send them through OneDrive.
Alice


Alice D. Wershing, M.Ed., A.T.P., C.P.A.C.C.
Disability Services, Technology Specialist Pellissippi State Community College
865-694-6751
865-539-7699 (fax)

East TN Region Accessibility Specialist<http://www.tnecampus.info/specialists>
Tenessee Board of Regents-TN eCampus

PSCC Access for All Blog<http://blogs.pstcc.edu/access4all/>
PSCC Accessible Format Facebook Page<https://m.facebook.com/psccdisabilityservices> (PSCC-Disability Services)
PSCC Access4All Twitter Feed<https://twitter.com/Access4allPSCC> (@Access4allPSCC)






From: athen-list <athen-list-bounces at mailman12.u.washington.edu<mailto:athen-list-bounces at mailman12.u.washington.edu>> On Behalf Of Walton, Vicki
Sent: Thursday, January 16, 2020 4:37 PM
To: Access Technology Higher Education Network <athen-list at u.washington.edu<mailto:athen-list at u.washington.edu>>
Subject: [External] Re: [Athen] Live Scribe Echo desktop issue

CAUTION: This email originated from outside of Pellissippi State. Do not click links or open attachments unless you recognize the sender and know the content is safe.

This is why we do not let the student do any of this stuff. They can use the pen and book but we do the archiving and cleaning. We do not let them use the Echo desktop; we explain this to them when they come check it out for the quarter.  They use the book to study and if they want their notes at the end of the quarter we send them through Canvas. And our department is the only one on the registration of the pen.


[Visit the CBC Website]<https://www.columbiabasin.edu/>

Vicki Walton (they/them)
Assistive Technology Center
509.542.4428, or ext. 2428
2600 N. 20th Ave., Pasco, WA 99301
[Follow CBC on Facebook]<https://www.facebook.com/columbiabasincollege> [Follow CBC on Instagram] <https://www.instagram.com/cbcollege>  [Follow CBC on Twitter] <https://www.twitter.com/cbcollege>  [Follow CBC on YouTube] <https://www.youtube.com/columbiabasincollege>  [Follow CBC on Snapchat] <https://www.snapchat.com/add/cbchawkssnaps>
[We All Soar Together]


From: athen-list <athen-list-bounces at mailman12.u.washington.edu<mailto:athen-list-bounces at mailman12.u.washington.edu>> On Behalf Of Kluesner, Bryon
Sent: Thursday, January 16, 2020 10:49 AM
To: 'athen-list at u.washington.edu<mailto:athen-list at u.washington.edu>' <athen-list at u.washington.edu<mailto:athen-list at u.washington.edu>>
Subject: [Athen] Live Scribe Echo desktop issue

CAUTION: This email originated outside Columbia Basin College. Do not click links or open attachments unless you know the content is safe. Questions? Call the IS Helpdesk at x2353 or email ishelp at columbiabasin.edu<mailto:ishelp at columbiabasin.edu>.
Hi my Athen friends,

Another question as week 2 of the semester comes to an end.

I have a student that was loaned an Echo Live Scribe pen. She downloaded the Echo desktop and synched her pen to it. When she went to write in a notebook, then pen said she needed to do an update, but the Echo desktop said she had the most current update when the pen was plugged in. I attempted to do an update, but the pen said it had all current updates. So, I loaned her a different pen so I can look closer to the former pen for issues. I just received an email from the student saying  the Echo desktop is not letting her register her new pen. She deleted and downloaded the desktop, but the pen is still telling her that the pen is not authorized with her desktop.

Has anyone experienced this, if so any suggestions on how I can get the student up and running with the Live Scribe pen?

Thanks,

Bryon


Bryon Kluesner RhD, ATACP
Adaptive Technology Coordinator
Disability Resource Center
University of Tennessee at Chattanooga
615 McCallie Ave., Dept. 2953
Chattanooga, TN 37403
423-425-5251

Member of Division of Enrollment Management and Student Affairs<https://www.utc.edu/enrollment-management-student-affairs/>

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--
Robert Spangler
Disability Services Technical Support Specialist
rspangler1 at udayton.edu<mailto:rspangler1 at udayton.edu>
Office of Learning Resources (OLR) - RL 023
Ryan C. Harris Learning & Teaching Center (LTC)
University of Dayton  | 300 College Park  |  Dayton, Ohio 45469-1302
Phone: 937-229-2066
Fax: 937-229-3270
Ohio Relay: 711 (available for individuals who are deaf or hard of hearing)
Web Site: http://go.udayton.edu/learning
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