[Athen] JAWS and Zoom

[Spade, Maria]

Hello. I have a student that is using JAWS and is reporting that the program conflicts with Zoom and create a feedback loop that crashes the app and disables them from engaging with the class audio. They are also stating that they use a hand held recorder, which is placed next to the speaker, but when this loopback happens and they sign back into the session, the audio is no longer being recorded. I have tested this, our ITS department has sat in on class sessions with the student, and we are not getting the same experience. Has anyone had this occur and was there a way to prevent this from happening?

Maria Spade

Adaptive Technology Specialist
Pronouns: She, her, hers

Stockton University
Learning Access Program<https://www.stockton.edu/lap>, J-204
101 Vera King Farris Drive
Galloway, NJ 08205
609.652.4988

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