[Athen] [EXT] JAWS and Zoom

Robert Beach rbeach at KCKCC.EDU
Wed Sep 23 12:55:12 PDT 2020

I have not had any experience like this and I have been using Zoom with JAWS for several years now. I've even done video recordings of training modules with JAWS and Zoom without this kind of behavior. The only thing I can think of is the student may be placing a microphone (for the computer, not the digital recorder) too close to the speakers and getting some kind of feedback. Again, I haven't had this happen and I've used headsets as well as web cams with microphones built-in.

Robert Lee Beach
Assistive Technology Specialist
Kansas City Kansas Community College
7250 State Avenue
Kansas City, KS 66112
Phone: 913-288-7671
Email: rbeach at kckcc.edu

From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Spade, Maria
Sent: Wednesday, September 23, 2020 2:41 PM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: [EXT][Athen] JAWS and Zoom

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Hello. I have a student that is using JAWS and is reporting that the program conflicts with Zoom and create a feedback loop that crashes the app and disables them from engaging with the class audio. They are also stating that they use a hand held recorder, which is placed next to the speaker, but when this loopback happens and they sign back into the session, the audio is no longer being recorded. I have tested this, our ITS department has sat in on class sessions with the student, and we are not getting the same experience. Has anyone had this occur and was there a way to prevent this from happening?

Maria Spade

Adaptive Technology Specialist
Pronouns: She, her, hers

Stockton University
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