[Athen] [EXT] JAWS and Zoom

[Robert Beach]

I have not had any experience like this and I have been using Zoom with JAWS for several years now. I've even done video recordings of training modules with JAWS and Zoom without this kind of behavior. The only thing I can think of is the student may be placing a microphone (for the computer, not the digital recorder) too close to the speakers and getting some kind of feedback. Again, I haven't had this happen and I've used headsets as well as web cams with microphones built-in.



Robert Lee Beach
Assistive Technology Specialist
Kansas City Kansas Community College
7250 State Avenue
Kansas City, KS  66112
Phone: 913-288-7671
Email: rbeach at kckcc.edu


From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Spade, Maria
Sent: Wednesday, September 23, 2020 2:41 PM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: [EXT][Athen] JAWS and Zoom

CAUTION: This email originated outside KCKCC. Do not click links or open attachments unless you know the content is safe. Please forward all suspicious emails to support at kckcc.edu<mailto:support at kckcc.edu>.
Hello. I have a student that is using JAWS and is reporting that the program conflicts with Zoom and create a feedback loop that crashes the app and disables them from engaging with the class audio. They are also stating that they use a hand held recorder, which is placed next to the speaker, but when this loopback happens and they sign back into the session, the audio is no longer being recorded. I have tested this, our ITS department has sat in on class sessions with the student, and we are not getting the same experience. Has anyone had this occur and was there a way to prevent this from happening?

Maria Spade

Adaptive Technology Specialist
Pronouns: She, her, hers

Stockton University
Learning Access Program<https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.stockton.edu%2Flap&data=02%7C01%7C%7Cf747592b1ab9468226a508d85ff8d3d3%7C23c46d06c5e342e3b848763ebb02e6ad%7C0%7C0%7C637364869882820890&sdata=%2Bh8ZdzxpejmRpR6QHv0Up45pFGYXVPNrVP%2BaPKCyLYE%3D&reserved=0>, J-204
101 Vera King Farris Drive
Galloway, NJ 08205
609.652.4988

[Image of Stockton's mascot, the Osprey. Text reads Soar Safely, Ospreys! Mask Up! Back Up! Wash Up!]
The information contained in this electronic message may contain confidential and/or privileged information intended only for the use of the individual or entity named above.  If the reader of this message is not the intended recipient you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited.  If you have received this communication in error, please immediately notify the sender and delete the material.

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mailman12.u.washington.edu/pipermail/athen-list/attachments/20200923/18d0d8dc/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.jpg
Type: image/jpeg
Size: 11480 bytes
Desc: image001.jpg
URL: <http://mailman12.u.washington.edu/pipermail/athen-list/attachments/20200923/18d0d8dc/attachment.jpg>