[Athen] JAWS and Zoom

[Dan Comden]

We have been testing/using Zoom for over four years. This has included use
of JAWS, NVDA, and Voiceover. We have not experienced any loops such as
what you describe. We often use the recording feature of Zoom to capture
screenreader and keyboard interaction with Zoom and other software to
demonstrate accessibility issues with a variety of products...

That said, we have noticed that JAWS is not as reliable as it's been in
past years and have observed increasing crashes and malfunctions in a
variety of situations. Typically a restart will fix, or a switch to NVDA.

It's entirely possible that a combination of software (that may or may not
include JAWS) can lead to strange behavior. There's a complex interaction
of operating system, browser version, and screenreader version at work here
that is not available in your description. I suggest contacting Zoom and
Vispero support directly.

-*- Dan

On Wed, Sep 23, 2020 at 12:41 PM Spade, Maria <Maria.Spade at stockton.edu>
wrote:


> Hello. I have a student that is using JAWS and is reporting that the

> program conflicts with Zoom and create a feedback loop that crashes the app

> and disables them from engaging with the class audio. They are also stating

> that they use a hand held recorder, which is placed next to the speaker,

> but when this loopback happens and they sign back into the session, the

> audio is no longer being recorded. I have tested this, our ITS department

> has sat in on class sessions with the student, and we are not getting the

> same experience. Has anyone had this occur and was there a way to prevent

> this from happening?

>

>

>

> Maria Spade

>

>

>

> Adaptive Technology Specialist

>

> Pronouns: She, her, hers

>

>

>

> Stockton University

>

> Learning Access Program <https://www.stockton.edu/lap>, J-204

>

> 101 Vera King Farris Drive

>

> Galloway, NJ 08205

>

> 609.652.4988

>

>

>

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-- 
-*- Dan Comden                       danc at uw.edu <danc at washington.edu>
    Access Technology Center   www.uw.edu/itconnect/accessibility/atl/
    University of Washington      UW Information Technology
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