[Athen] [EXT]Re: JAWS and Zoom

[Hunziker, Dawn A - (hunziker)]

Hi all,

I too use JAWS and Zoom for testing. I recently had a student who had issues with JAWS due to the anti-virus software. Also, what versions of the software are being used?

And, is the recorder plugged into the computer? I can see where that might cause an issue along with what else is running in the background.

I’d suggest that the student just ask the professor to record the lectures so they don’t have to do all of this?

Thank you,
Dawn

Dawn Hunziker
IT Accessibility Consultant, Sr. | Disability Resources
The University of Arizona | hunziker at arizona.edu<mailto:hunziker at arizona.edu>
drc.arizona.edu<http://drc.arizona.edu/> | itaccessibility.arizona.edu<http://itaccessibility.arizona.edu/>
520-626-9409

From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Dan Comden
Sent: Wednesday, September 23, 2020 1:02 PM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: [EXT]Re: [Athen] JAWS and Zoom


External Email
We have been testing/using Zoom for over four years. This has included use of JAWS, NVDA, and Voiceover. We have not experienced any loops such as what you describe. We often use the recording feature of Zoom to capture screenreader and keyboard interaction with Zoom and other software to demonstrate accessibility issues with a variety of products...

That said, we have noticed that JAWS is not as reliable as it's been in past years and have observed increasing crashes and malfunctions in a variety of situations. Typically a restart will fix, or a switch to NVDA.

It's entirely possible that a combination of software (that may or may not include JAWS) can lead to strange behavior. There's a complex interaction of operating system, browser version, and screenreader version at work here that is not available in your description. I suggest contacting Zoom and Vispero support directly.

-*- Dan

On Wed, Sep 23, 2020 at 12:41 PM Spade, Maria <Maria.Spade at stockton.edu<mailto:Maria.Spade at stockton.edu>> wrote:
Hello. I have a student that is using JAWS and is reporting that the program conflicts with Zoom and create a feedback loop that crashes the app and disables them from engaging with the class audio. They are also stating that they use a hand held recorder, which is placed next to the speaker, but when this loopback happens and they sign back into the session, the audio is no longer being recorded. I have tested this, our ITS department has sat in on class sessions with the student, and we are not getting the same experience. Has anyone had this occur and was there a way to prevent this from happening?

Maria Spade

Adaptive Technology Specialist
Pronouns: She, her, hers

Stockton University
Learning Access Program<https://www.stockton.edu/lap>, J-204
101 Vera King Farris Drive
Galloway, NJ 08205
609.652.4988

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--
-*- Dan Comden                       danc at uw.edu<mailto:danc at washington.edu>
    Access Technology Center   www.uw.edu/itconnect/accessibility/atl/<http://www.uw.edu/itconnect/accessibility/atl/>
    University of Washington      UW Information Technology

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