[Athen] Accessibility of Whova

Joe Humbert (A11y) joe at a11yeval.com
Thu Feb 11 13:48:02 PST 2021


Hi Howard,



Indiana University had some contract language when I worked there. They might be willing to share



Thankx,

Joe Humbert, <https://www.accessibilityassociation.org/cpwacertificants#E-K> CPWA
Accessibility Champion
Android & iOS Accessibility Novice

Twitter: @joehumbert



From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Howard Kramer
Sent: Thursday, February 11, 2021 4:28 PM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: Re: [Athen] Accessibility of Whova



Hi Lori,



Sorry - I don't think I ever replied to your last email. At one point I had access to a good demo site for CVENT's Attendee Hub. It was their own conference. But since it's ended I can only access the registration screens. Here's a sample conference site: https://web.cvent.com/event/dc3d1e64-801d-493b-ae5a-5df9deda648e/summary if you want to check it out. You can't get into the Attendee Hub portion with registering for a fee.



Jon Gunderson mentioned that you have a report on CVENT accessibility issues. Would that be something you could share. I'm negotiating a contract with them for Attendee Hub and CVENT registration. I'd like to provide them with a list of accessibility issues.



Also, do you or anyone else have recommended language for including in a contract to force compliance with WCAG 2.1?



BTW, I've also looked at a product called Hopin. You can view use of their platform for different conferences at https://hopin.com/explore. They seem very motivated in becoming WCAG 2.1 compliant.



Thanks in advance,

Howard



On Wed, Sep 23, 2020 at 11:39 AM Lane, Lori <lorilane at illinois.edu <mailto:lorilane at illinois.edu> > wrote:

Thanks, Howard! I appreciate the information.



Is this the website, <https://www.cvent.com/en/conference-management> https://www.cvent.com/en/conference-management? Do they have a test or mock-up site that I could test it out? Or do I need to contact them and ask for one? I also found OpenWater at <https://www.getopenwater.com/> https://www.getopenwater.com/. Both sites lack Accessibility Statement link or VPATS. (I gauge VPATS to see what they know or understand accessibility.)



Thanks!

Lori

Lori Lane, M.Ed., <https://urldefense.proofpoint.com/v2/url?u=https-3A__www.accessibilityassociation.org_cpacccertification&d=DwMFaQ&c=OCIEmEwdEq_aNlsP4fF3gFqSN-E3mlr2t9JcDdfOZag&r=6BuRB1pgykFF8wDkWv7JBPBShpwfRtE29bXBCPVg6V4&m=Gpl4w7jydGGReyLP3IvodgHa0tWMsS4kYftkizCM78A&s=pkT2AOZ5NLZx7J_ooJ3y1dQKFiK13BKZCJQN7Kf6iOo&e=> CPACC
IT Accessibility Specialist in Universal Design
Disability Resources and Educational Services (DRES)
University of Illinois at Urbana-Champaign

From: athen-list <athen-list-bounces at mailman12.u.washington.edu <mailto:athen-list-bounces at mailman12.u.washington.edu> > On Behalf Of Howard Kramer
Sent: Wednesday, September 23, 2020 12:11 PM
To: Access Technology Higher Education Network <athen-list at u.washington.edu <mailto:athen-list at u.washington.edu> >
Subject: Re: [Athen] Accessibility of Whova



Yes, I learned that about platformQ. It's not a fit for conferences - only large academic institutions.



FYI - I've tested out Attendee Hub (from CVENT) and Lucy also tested it and it's the best regarding accessibility that I've seen. Not without some issues but significantly better than Whova. I received an email from a rep for a platform called OpenWater which they say is WCAG 2.x compliant. But it also seems to cost $8k at the low end. So more expensive than Whova - similar in cost to Attendee Hub BTW.



Just thought I'd share that.



-Howard



On Tue, Sep 22, 2020 at 9:28 AM Lane, Lori <lorilane at illinois.edu <mailto:lorilane at illinois.edu> > wrote:

Howard/Lucy –



I just learned from PlatformQ that they only work with admissions or enterprise-wide within a university. This is not a right fit for one-off conferences.



Lucy – were you looking for conference or admissions platforms?



Lori – lorilane at illinois.edu <mailto:lorilane at illinois.edu>

Lori Lane, M.Ed., <https://urldefense.proofpoint.com/v2/url?u=https-3A__www.accessibilityassociation.org_cpacccertification&d=DwMFaQ&c=OCIEmEwdEq_aNlsP4fF3gFqSN-E3mlr2t9JcDdfOZag&r=6BuRB1pgykFF8wDkWv7JBPBShpwfRtE29bXBCPVg6V4&m=Gpl4w7jydGGReyLP3IvodgHa0tWMsS4kYftkizCM78A&s=pkT2AOZ5NLZx7J_ooJ3y1dQKFiK13BKZCJQN7Kf6iOo&e=> CPACC
IT Accessibility Specialist in Universal Design
Disability Resources and Educational Services (DRES)
University of Illinois at Urbana-Champaign

From: athen-list <athen-list-bounces at mailman12.u.washington.edu <mailto:athen-list-bounces at mailman12.u.washington.edu> > On Behalf Of Howard Kramer
Sent: Monday, September 21, 2020 11:15 AM
To: Access Technology Higher Education Network <athen-list at u.washington.edu <mailto:athen-list at u.washington.edu> >
Subject: Re: [Athen] Accessibility of Whova



Hi Lori,



I filled out a contact form for PlatformQ and was contacted by David Ross <mailto:dross at platformq.com> dross at platformq.com. I haven't talked to him yet and haven't found a mock-up or test version. I'll let you know what I find out.



-Howard





On Mon, Sep 21, 2020 at 9:44 AM Lane, Lori <lorilane at illinois.edu <mailto:lorilane at illinois.edu> > wrote:

Hi Lucy and Howard,



I am responding to each of you with my comments:



Howard – You are correct that Whova hosts multiple accessibility issues, and they did provide their VPAT, but it did not reveal what they know or understand accessibility. I asked during the demo to explain what they know about accessibility, and he couldn’t answer the question. We looked at ON24, but it is so expensive! ON24 worked for a well-known client that required an accessible platform for their participants with disabilities. There were some parts that the developers ran out of time to work on, and this forced the client to remove some features before the event. At this point, we are waiting on Bravura to see if they would create a mock-up for us to test. They claimed that they had to fix the platform for a client who required to meet the WCAG criteria.



Lucy – Does PlatformQ provide a test or mock-up platform? Would you mind sharing the representative’s or developer’s name and contact information?



Thank you!



Lori



-------
Lori Lane, M.Ed., <https://urldefense.proofpoint.com/v2/url?u=https-3A__www.accessibilityassociation.org_cpacccertification&d=DwMFaQ&c=OCIEmEwdEq_aNlsP4fF3gFqSN-E3mlr2t9JcDdfOZag&r=6BuRB1pgykFF8wDkWv7JBPBShpwfRtE29bXBCPVg6V4&m=Gpl4w7jydGGReyLP3IvodgHa0tWMsS4kYftkizCM78A&s=pkT2AOZ5NLZx7J_ooJ3y1dQKFiK13BKZCJQN7Kf6iOo&e=> CPACC

IT Accessibility Specialist in Universal Design

Disability Resources and Educational Services (DRES)

University of Illinois at Urbana-Champaign



From: athen-list <athen-list-bounces at mailman12.u.washington.edu <mailto:athen-list-bounces at mailman12.u.washington.edu> > On Behalf Of Lucy GRECO
Sent: Thursday, September 17, 2020 6:13 PM
To: Access Technology Higher Education Network <athen-list at u.washington.edu <mailto:athen-list at u.washington.edu> >
Subject: Re: [Athen] Accessibility of Whova



HELLO:

I SO FAR HAVE TESTED THREE OF THESE AND

PlatformQ by Conduit https://www.platformqedu.com/conduit/ <https://urldefense.proofpoint.com/v2/url?u=https-3A__www.platformqedu.com_conduit_&d=DwMFaQ&c=OCIEmEwdEq_aNlsP4fF3gFqSN-E3mlr2t9JcDdfOZag&r=6BuRB1pgykFF8wDkWv7JBPBShpwfRtE29bXBCPVg6V4&m=Gpl4w7jydGGReyLP3IvodgHa0tWMsS4kYftkizCM78A&s=03yCEDl9VcoB28eta28E-jG3DZ8OIIKueS6NYr90VK4&e=>

IS THE ONLY ONE THATSEEMEDTO HAVE AMODACOME OF ACCESSIBLITY. WE DID FIND A FEW PROBLEMS WITH IT BUT THEY WERE NOT BLOCKERS AND THERE ACCESS DEV WAS IN ATTENDINCE AND I GOT GOOD VIBES FROM HIM AND HIS ABILITY TO FIX THE VARY MINER PROBLMES WE FOUND. WOULD YOU LIKE E TO ASK IF I CAN SHARE OUR TESTING REPORTS WITH YOU. THAKS LUCY Lucia Greco
Web Accessibility Evangelist
IST - Architecture, Platforms, and Integration
University of California, Berkeley
(510) 289-6008 skype: lucia1-greco
http://webaccess.berkeley.edu <https://urldefense.proofpoint.com/v2/url?u=http-3A__webaccess.berkeley.edu&d=DwMFaQ&c=OCIEmEwdEq_aNlsP4fF3gFqSN-E3mlr2t9JcDdfOZag&r=6BuRB1pgykFF8wDkWv7JBPBShpwfRtE29bXBCPVg6V4&m=Gpl4w7jydGGReyLP3IvodgHa0tWMsS4kYftkizCM78A&s=S_daKMhmQMsvZH7BuiYxxleEv__m_WO_dU7j45BlPHM&e=>
Follow me on twitter @accessaces





On Thu, Sep 17, 2020 at 3:15 PM Howard Kramer <hkramer at ahead.org <mailto:hkramer at ahead.org> > wrote:

Hi Lucy,



Whova seems to have accessibility problems and when you talk to the rep (or at least my rep), he doesn't seem to know much about accessibility. Still waiting for a VPAT and my tests with the desktop interface reveals some alt text and contrast issues. Terrill Thompson tested the mobile app and said voiceover had problems with it. Let me know if you find out anything more.



I hope to test out "attendee hub" from CVENT next week. They are usually better about accessibility.



Regards,

Howard



On Mon, Sep 14, 2020 at 2:27 PM Lucy GRECO <lgreco at berkeley.edu <mailto:lgreco at berkeley.edu> > wrote:

hello:

this is sutch a hot topic write now i have looked at three sutch platforms and frankly only one was even close to working once that one fixes the few miner things we found with it i can et you know witch one. please do let me know how this one works for you if you do test it. as i am sure some one here will try it to smile lucy

Lucia Greco
Web Accessibility Evangelist
IST - Architecture, Platforms, and Integration
University of California, Berkeley
(510) 289-6008 skype: lucia1-greco
http://webaccess.berkeley.edu <https://urldefense.proofpoint.com/v2/url?u=http-3A__webaccess.berkeley.edu&d=DwMFaQ&c=OCIEmEwdEq_aNlsP4fF3gFqSN-E3mlr2t9JcDdfOZag&r=6BuRB1pgykFF8wDkWv7JBPBShpwfRtE29bXBCPVg6V4&m=Gpl4w7jydGGReyLP3IvodgHa0tWMsS4kYftkizCM78A&s=S_daKMhmQMsvZH7BuiYxxleEv__m_WO_dU7j45BlPHM&e=>
Follow me on twitter @accessaces





On Mon, Sep 14, 2020 at 10:40 AM Howard Kramer <hkramer at ahead.org <mailto:hkramer at ahead.org> > wrote:

We're considering using Whova for some of our virtual events. Does anyone have experience or knowledge of the accessibility of Whova? Anecdotally from colleagues I've heard that it's good but would like to get some additional input.



--

Regards,

Howard



Howard Kramer

Conference Coordinator

Accessing Higher Ground

303-492-8672

cell: 720-351-8668



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Howard Kramer

Conference Coordinator

Accessing Higher Ground

303-492-8672

cell: 720-351-8668



Join us for the <https://urldefense.proofpoint.com/v2/url?u=http-3A__accessinghigherground.org_&d=DwMFaQ&c=OCIEmEwdEq_aNlsP4fF3gFqSN-E3mlr2t9JcDdfOZag&r=6BuRB1pgykFF8wDkWv7JBPBShpwfRtE29bXBCPVg6V4&m=HF_e2HiIrQUi3t1MaevCBa5XbGAyDjdm5RHd8j6ueIQ&s=uAd5m_PzFbuv_UD1Tb54e_bUd9jUWIwQ5_yKk_7UXa8&e=> Accessing Higher Ground Conference - A Virtual Event from Nov 9-19, 2020. Registration will open up on September 11. Sign up to our mailing list to receive announcements <https://urldefense.proofpoint.com/v2/url?u=https-3A__accessinghigherground.org_about_-23Join-5FOur-5FMailing-5FList&d=DwMFaQ&c=OCIEmEwdEq_aNlsP4fF3gFqSN-E3mlr2t9JcDdfOZag&r=6BuRB1pgykFF8wDkWv7JBPBShpwfRtE29bXBCPVg6V4&m=HF_e2HiIrQUi3t1MaevCBa5XbGAyDjdm5RHd8j6ueIQ&s=j7AVmz-NusmOBn4_9NY8vvFM2ryd-5ob2Vek3TpTgRg&e=> .



Complete program information and registration is open for our full line-up of Spring 2020 webinars <https://urldefense.proofpoint.com/v2/url?u=https-3A__www.ahead.org_events-2Dprogramming_webinars_2020-2Dspring-2Dwebinars&d=DwMFaQ&c=OCIEmEwdEq_aNlsP4fF3gFqSN-E3mlr2t9JcDdfOZag&r=6BuRB1pgykFF8wDkWv7JBPBShpwfRtE29bXBCPVg6V4&m=HF_e2HiIrQUi3t1MaevCBa5XbGAyDjdm5RHd8j6ueIQ&s=IdfGD_e3L8fyp3ZXmNqNX7TvTpKFcf9pySNI3sGixRI&e=> . Site capacities for all webinar events is limited; please register at your earliest convenience for the largest selection.



Not yet a member of AHEAD? <https://urldefense.proofpoint.com/v2/url?u=http-3A__ahead.org_join_become-2Da-2Dmember&d=DwMFaQ&c=OCIEmEwdEq_aNlsP4fF3gFqSN-E3mlr2t9JcDdfOZag&r=6BuRB1pgykFF8wDkWv7JBPBShpwfRtE29bXBCPVg6V4&m=HF_e2HiIrQUi3t1MaevCBa5XbGAyDjdm5RHd8j6ueIQ&s=leRdqFrtgrqbLcJ63N6STK47fBhvncZAvlTqpY4HaHw&e=> We welcome you to join AHEAD now.



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--

Regards,

Howard



Howard Kramer

Conference Coordinator

Accessing Higher Ground

303-492-8672

cell: 720-351-8668



Join us for the <http://accessinghigherground.org/> Accessing Higher Ground Conference - A Virtual Event from Nov 9-19, 2020. Registration will open up on September 11. Sign up to our mailing list to receive announcements <https://accessinghigherground.org/about/#Join_Our_Mailing_List> .



Complete program information and registration is open for our full line-up of Spring 2020 webinars <https://www.ahead.org/events-programming/webinars/2020-spring-webinars> . Site capacities for all webinar events is limited; please register at your earliest convenience for the largest selection.



Not yet a member of AHEAD? <http://ahead.org/join/become-a-member> We welcome you to join AHEAD now.



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