[Athen] Solution - Caption Phone?

[Hunziker, Dawn A - (hunziker)]

Hi Todd,

We are moving to Zoom as our phone system. We will have VOIP phones and can have the analog adapters... We are talking with Zoom about auto-transcript but I don't think this would be sufficient for a disability-related accommodation. I think one of the phones that work with the Zoom platform are Poly VVX 450...

If the Cisco 8851 model (provided via Tenacity Corp) can be used without the Cisco Call manager, then we might have a solution. However, I don't believe that is the case...

Thank you for helping to brainstorm options!

Dawn

Dawn Hunziker
Assistant Director, Digital and Physical Access | Disability Resources
The University of Arizona | hunziker at arizona.edu<mailto:hunziker at arizona.edu>
drc.arizona.edu<http://drc.arizona.edu/> | itaccessibility.arizona.edu<http://itaccessibility.arizona.edu/>
520-626-9409

From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Todd Schwanke
Sent: Friday, July 16, 2021 2:31 PM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: [EXT]Re: [Athen] Solution - Caption Phone?


External Email
Dawn:

Sorry, you message says that you aren't using Cisco.  What phone system are you using?

Todd


From: Todd Schwanke
Sent: Friday, July 16, 2021 4:24 PM
To: Access Technology Higher Education Network <athen-list at u.washington.edu<mailto:athen-list at u.washington.edu>>
Subject: RE: Solution - Caption Phone?

Dawn:

How many lines will the users be working with?

Have you tried or is using an analog adapter an option to use with a traditional captel phone?  This wouldn't be my first choice if other more integrated options might work, but at least should address the captel part as long as the captions don't get jumbled by the digital to analog conversion.  I'm assuming there are keypad shortcuts for transferring calls from a non Cisco device or app, but haven't found what those might be.
https://www.cisco.com/c/en/us/products/unified-communications/ata-190-series-analog-telephone-adapters/index.html

I'll continue to think on this.  Have a good weekend,

Todd

From: athen-list <athen-list-bounces at mailman12.u.washington.edu<mailto:athen-list-bounces at mailman12.u.washington.edu>> On Behalf Of Hunziker, Dawn A - (hunziker)
Sent: Friday, July 16, 2021 3:09 PM
To: athen-list at u.washington.edu<mailto:athen-list at u.washington.edu>
Subject: [Athen] Solution - Caption Phone?

Happy Friday, everyone!

We have a couple of employees at the University of Arizona who are using CapTel phones and also need the ability to transfer calls. Unfortunately, the CapTel phones are more for home use and don't include this ability. The Hamilton CapTel solution for business would work except our phone system isn't part of a Cisco platform as of this year. I was thinking of using Web CapTel with our phone system but the user stated that they've used this before and it wasn't reliable.

Any suggestions or ideas?

Thanks!
Dawn

Dawn Hunziker
Assistant Director, Digital and Physical Access | Disability Resources
The University of Arizona | hunziker at arizona.edu<mailto:hunziker at arizona.edu>
drc.arizona.edu<http://drc.arizona.edu/> | itaccessibility.arizona.edu<http://itaccessibility.arizona.edu/>
520-626-9409

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