[Athen] embosser maintenance agreements

Susan Kelmer Susan.Kelmer at colorado.edu
Thu May 20 06:45:10 PDT 2021

I maintain SMAs (Service Maintenance Agreements) on both of my embossers, one of which is a ViewPlus. Definitely worth the peace of mind, and covered repairs that would have been costly. While these machines run well and last a long time (our Viewplus is well over 10 years old) they do break down, and need repair. It is easier to keep the SMA intact than it is to fight for repair costs through our administration without it.

Susan Kelmer
Alternate Format Production Program Manager
Disability Services
Division of Student Affairs
T 303 735 4836

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From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Marshall S. Bryant
Sent: Thursday, May 20, 2021 6:53 AM
To: athen-list at u.washington.edu
Subject: [Athen] embosser maintenance agreements

Just trying to gather thoughts from others about maintenance agreement experiences on Viewplus Max Embossers. We have one, we may possibly be using it very often come Fall semester, and I've looked at quotes for maintenance agreements for it. Quotes start around $600 plus per year. I am sure if the embosser breaks down, it is worth the maintenance agreement, but what are the experiences of the durability of these embossers? It would be really nice to use funds for other needed items, but at the same time I am sure the cost of repairs could be high if something were to happen.
Just wanting to see what others think about the maintenance agreements...


Marshall Bryant
Adaptive Technology Specialist
Seminole State College of Florida

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