[Athen] FW: How Did You Like Our Webinar About OrbitNote?
Romack, Justin
justinr at disability.tamu.edu
Fri Nov 19 14:56:08 PST 2021
This response might make me feel hopeful about Texthelp's commitment to accessibility... if I hadn't received a carbon copy of the same content about six months ago when they were sending inaccessible emails and promo videos for the initial iteration of OrbitDoc ahead of its launch.
I've been a champion and cheerleader for Texthelp for going on a decade - but sending out copies of emails like this and not changing anything is disingenuous and entirely out of touch with the community they represent.
Sorry if that's harsh or bursts bubbles, but this stings a bit.
Anyone able to share bullet-point takeaways from the most recent event on this product? I didn't RSVP because of all of this.
Thanks!
J
Sent from my iPhone (and most likely transcribed by Siri)
On Nov 19, 2021, at 2:47 PM, Russell Solowoniuk <solowoniukr at macewan.ca> wrote:
Hi everyone,
Please see the response I received from Texthelp regarding the GoTo Meeting platform.
Have a great weekend,
Russell
From: Dan Shannon <d.shannon at texthelp.com>
Sent: Friday, November 19, 2021 1:29 PM
To: Russell Solowoniuk <solowoniukr at macewan.ca>
Subject: Re: How Did You Like Our Webinar About OrbitNote?
EXTERNAL: Use caution.<https://myportal.macewan.ca/help.html#external-email>
Hi Russell,
I received this message from my marketing team and they asked me to forward it along to you.
I would like to sincerely apologize for the inconvenience this has caused you. Texthelp is fiercely committed to accessibility. It is at the core of everything we do and is the foundation for our products and our company's mission.
We're committed to providing information that can be understood by everyone. In order to do so, we have created a ten point plan and roadmap (https://www.texthelp.com/about/roadmap-to-improve-digital-accessibility-and-inclusion/).
Point four within our roadmap, details our initiative to create accessible videos, podcasts and webinars. As part of that commitment, we are currently looking into new webinar platforms that will provide an inclusive and accessible experience for all of our customer and prospect needs.
Texthelp is fully committed to always being better, and we greatly appreciate your support and guidance in order to do so.
If you have any additional questions or concerns, please feel free to reach out to me at any point.
Dan Shannon
Education Account Manager - Canada
T: 888-248-0652 x3335
F: 866-248-0652
[Image removed by sender.]<https://www.facebook.com/Texthelpers> [Image removed by sender.] <https://twitter.com/texthelp> [Image removed by sender.] <https://www.linkedin.com/company/texthelp> [Image removed by sender.] <https://support.texthelp.com/help>
[Image removed by sender.]<https://www.texthelp.com/>
Not liking this content? Break our hearts<http://text.help/opt-me-out> and opt-out of our emails.
[Image removed by sender.]<https://text.help/hEOmXG>
[Image removed by sender.]<https://text.help/ojXRXR>
We love getting stars!
If you feel our solutions deserve it, please give us a 5-star rating for EquatIO/Read&Write.We appreciate your ongoing support!
[Image removed by sender.]
Texthelp, 500 Unicorn Park Drive, Woburn, MA 01801, USA
The content of this email, and any attachments, is strictly confidential and intended for the recipient/s specified in message only. It is strictly forbidden to share any part of this message with any third party external to your organization, without the written consent of the sender. If you received this message in error, please reply to this message and follow up with its deletion, so we can prevent a recurrence of the error. Privacy policy<https://www.texthelp.com/privacy/>
On Fri, Nov 19, 2021 at 1:20 PM Russell Solowoniuk <solowoniukr at macewan.ca<mailto:solowoniukr at macewan.ca>> wrote:
Hi Dan,
Thanks for getting in touch. I was not able to enjoy the OrbitNote webinar. I am blind and use a screen reader, JAWS. The GoTo Meeting platform is totally inaccessible with a screen reader, at least in the Windows environment. I’ve heard, via a listserv that I subscribe to, that a number of other blind users weren’t able to access the webinar. I did finally catch the last 10 minutes of the webinar by logging in on my iMac.
Dan, I think a company like Texthelp should not be using inaccessible platforms like GoTo Meeting for their presentations. I hope you agree and will let the powers that be know about this issue. One person on the listserv said that his company approached the GoTo Meeting people several years ago to let them know that their platform was not accessible, and was told that they were aware of the problem, but that the program was developed before they “knew/cared about accessibility, that it would be expensive to fix it, and that they had no intentions of doing so”.
I sincerely hope Texthelp will stop using GoTo Meeting as their platform for delivering webinars.
Thanks for your consideration of this matter.
Best regards,
Russell
From: Dan Shannon <d.shannon at texthelp.com<mailto:d.shannon at texthelp.com>>
Sent: Friday, November 19, 2021 8:31 AM
To: Russell Solowoniuk <solowoniukr at macewan.ca<mailto:solowoniukr at macewan.ca>>
Subject: How Did You Like Our Webinar About OrbitNote?
EXTERNAL: Use caution.<https://myportal.macewan.ca/help.html#external-email>
Hi Russell,
I hope you enjoyed the OrbitNote webinar yesterday.
If you haven't already, you should be receiving an email from our marketing team with a recording of the webinar along with some other resources we think you will find helpful.
As the Texthelp representative for your area, I am reaching out to see if you’d like to chat about how to put what you learned into action. Do you have any questions I could answer or do you need any additional follow-up materials at this time?
If I dont hear from you, have a great weekend!
Best,
Dan
Dan Shannon
Education Account Manager - Canada
T: 888-248-0652 x3335
F: 866-248-0652
[Image removed by sender.]<https://www.facebook.com/Texthelpers> [Image removed by sender.] <https://twitter.com/texthelp> [Image removed by sender.] <https://www.linkedin.com/company/texthelp> [Image removed by sender.] <https://support.texthelp.com/help>
[Image removed by sender.]<https://www.texthelp.com/>
Not liking this content? Break our hearts<http://text.help/opt-me-out> and opt-out of our emails.
[Image removed by sender.]<https://text.help/hEOmXG>
[Image removed by sender.]<https://text.help/ojXRXR>
We love getting stars!
If you feel our solutions deserve it, please give us a 5-star rating for EquatIO/Read&Write.We appreciate your ongoing support!
[Image removed by sender.]
Texthelp, 500 Unicorn Park Drive, Woburn, MA 01801, USA
The content of this email, and any attachments, is strictly confidential and intended for the recipient/s specified in message only. It is strictly forbidden to share any part of this message with any third party external to your organization, without the written consent of the sender. If you received this message in error, please reply to this message and follow up with its deletion, so we can prevent a recurrence of the error. Privacy policy<https://www.texthelp.com/privacy/>
Dan Shannon
Education Account Manager - Canada
T: 888-248-0652 x3335
F: 866-248-0652
[Image removed by sender.]<https://www.facebook.com/Texthelpers> [Image removed by sender.] <https://twitter.com/texthelp> [Image removed by sender.] <https://www.linkedin.com/company/texthelp> [Image removed by sender.] <https://support.texthelp.com/help>
[Image removed by sender.]<https://www.texthelp.com/>
Not liking this content? Break our hearts<http://text.help/opt-me-out> and opt-out of our emails.
[Image removed by sender.]<https://text.help/hEOmXG>
[Image removed by sender.]<https://text.help/ojXRXR>
We love getting stars!
If you feel our solutions deserve it, please give us a 5-star rating for EquatIO/Read&Write.We appreciate your ongoing support!
[Image removed by sender.]
Texthelp, 500 Unicorn Park Drive, Woburn, MA 01801, USA
The content of this email, and any attachments, is strictly confidential and intended for the recipient/s specified in message only. It is strictly forbidden to share any part of this message with any third party external to your organization, without the written consent of the sender. If you received this message in error, please reply to this message and follow up with its deletion, so we can prevent a recurrence of the error. Privacy policy<https://www.texthelp.com/privacy/>
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