[Athen] ServiceNow Accessibility

[Dan Comden]

Hi Dawn,
We've been engaging ServiceNow with respect to accessibility for many years
now. We are fortunate to have a service owner on our campus who has helped
push for improvements.

Despite intensive work, including having some of their devs and designers
receive in-person on-site training multiple times, the application still
can be difficult and confusing. The company has not been consistent in
including accessibility as part of their design and dev process and we have
seen problems with new features lacking accessibility as well as existing
fixes getting rolled back when updated . It has been frustrating to see
their staff get the information they need but not have the push from their
management to improve their process to validate internally before release.

More of their higher ed customers need to push them hard on this topic.
Please join the effort :)

-*- Dan


On Mon, Sep 13, 2021 at 11:43 AM Hunziker, Dawn A - (hunziker) <
hunziker at arizona.edu> wrote:


> Hi all – Happy Monday!

>

>

>

> Is anyone working with ServiceNow around accessibility of their

> application? If so, would you like to collaborate – I’m creating a report

> of some issues I’ve discovered on our instance and wondered if anyone has

> seen the same issues…

>

>

>

> Dawn

>

>

>

> Dawn Hunziker

>

> Assistant Director, Digital and Physical Access | Disability Resources

>

> The University of Arizona | hunziker at arizona.edu

>

> drc.arizona.edu | itaccessibility.arizona.edu

>

> 520-626-9409

>

>

> _______________________________________________

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> athen-list at mailman12.u.washington.edu

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>



-- 
-*- Dan Comden                       danc at uw.edu <danc at washington.edu>
    Access Technology Center   www.uw.edu/itconnect/accessibility/atl/
    University of Washington      UW Information Technology
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