[Athen] ServiceNow Accessibility

Bossley, Peter A. bossley.5 at osu.edu
Thu Sep 16 06:28:15 PDT 2021

I recently got a call from a head hunter about a global head of accessibility position at Service Now, so I hope that is a sign that they are taking this more seriously now. But I agree with what Dan says below.

From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Dan Comden
Sent: Tuesday, September 14, 2021 4:32 PM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: Re: [Athen] ServiceNow Accessibility

Hi Dawn,
We've been engaging ServiceNow with respect to accessibility for many years now. We are fortunate to have a service owner on our campus who has helped push for improvements.

Despite intensive work, including having some of their devs and designers receive in-person on-site training multiple times, the application still can be difficult and confusing. The company has not been consistent in including accessibility as part of their design and dev process and we have seen problems with new features lacking accessibility as well as existing fixes getting rolled back when updated . It has been frustrating to see their staff get the information they need but not have the push from their management to improve their process to validate internally before release.

More of their higher ed customers need to push them hard on this topic. Please join the effort :)

-*- Dan

On Mon, Sep 13, 2021 at 11:43 AM Hunziker, Dawn A - (hunziker) <hunziker at arizona.edu<mailto:hunziker at arizona.edu>> wrote:
Hi all – Happy Monday!

Is anyone working with ServiceNow around accessibility of their application? If so, would you like to collaborate – I’m creating a report of some issues I’ve discovered on our instance and wondered if anyone has seen the same issues…


Dawn Hunziker
Assistant Director, Digital and Physical Access | Disability Resources
The University of Arizona | hunziker at arizona.edu<mailto:hunziker at arizona.edu>
drc.arizona.edu<https://urldefense.com/v3/__http:/drc.arizona.edu/__;!!KGKeukY!h2pSNwdfdw_H2Oqe2w4eGxt0x09xeLlxhNAHj_bv_EOcsaWK9BEJTm5RS0lfYymIxQ$> | itaccessibility.arizona.edu<https://urldefense.com/v3/__http:/itaccessibility.arizona.edu/__;!!KGKeukY!h2pSNwdfdw_H2Oqe2w4eGxt0x09xeLlxhNAHj_bv_EOcsaWK9BEJTm5RS0lMQ6BYDg$>

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-*- Dan Comden danc at uw.edu<mailto:danc at washington.edu>
Access Technology Center www.uw.edu/itconnect/accessibility/atl/<https://urldefense.com/v3/__http:/www.uw.edu/itconnect/accessibility/atl/__;!!KGKeukY!h2pSNwdfdw_H2Oqe2w4eGxt0x09xeLlxhNAHj_bv_EOcsaWK9BEJTm5RS0kerZEARg$>
University of Washington UW Information Technology

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