[Athen] Remote Incident Manger A Game Changer

[Dan Comden]

German:
This sounds like an awesome tool and truly unique. Thanks for the heads-up
and I encourage folks to give it a try -- I know I will!

-*- Dan

On Sun, Aug 14, 2022 at 2:33 PM Herman Fermin <hermanfermin at gmail.com>
wrote:


> Hi all,

>

>

>

> Just wanted to get a pulse on what folks around the country are using for

> their remote assistance products? We are currently exploring using a

> product called Remote Incident Manager (RIM) made by Pneuma Solutions

> https://pneumasolutions.com/. To my knowledge, they are the only one who

> are accessible from end to end and is screen reader agnostic. They are

> currently in beta and anyone can give it a spin at www.getrim.app. For me

> who is visually impaired and works in IT never had the opportunity to be

> able to remote control someone’s device for assistance, this is an utter

> game changer. Currently it is Windows to Windows but other platforms are in

> the near future and I’m told on the road map. This was made with

> accessibility in mind from the get-go not added later and retrofitted like

> most products we unfortunately have to use in higher education.

>

>

>

> Thus far from my testing it, it is absolutely amazing and I suspect will

> open so many doors since inclusivity is a baseline for their philosophy.

> While they are in beta, it is completely free and they are looking for more

> people to put it through its’ paces. It would be great in my opinion to

> have some mouse users give it a try and I do see other spaces that this

> could fill. Someone had asked last month some time what other folks would

> use for proctoring a test. Since you can monitor what a student does in

> real-time, you would not have to send that student to a room on a specific

> computer on a specific day etc. Only difference I see between RIM and

> someone like HonorLock is verifying it’s you through a camera and a

> photograph of the student to make sure its really the student. I’m told,

> the camera isn’t part of the RIM product  right now but can be added very

> easily if there are enough requests for it.

>

>

>

> Thanks all,

>

>

>

> German Fermin

>

>

>

> Regards,

>

>

>

> --

>

>

>

> *******************

>

> German Fermin

>

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