[Athen] Accessibility of Microsoft Teams Phone?

[Russell Solowoniuk]

Hi,

We switched to Microsoft Teams for phone calls last fall. It's really not accessible for me as a screen reader user. If you place an outgoing call and have to enter a number, i.e. 1 for billing, 2 for tech support, 3, for customer service, etc., this cannot easily be done. I thought perhaps turning numlock on on the number pad would allow me to enter numbers, but it doesn't. You first need to tab around till you find the "Dialpad" button, enter on that, and then tab to and press enter on the number you wish to enter. Usually by the time I find the dialpad, the call has ended. So, I end up using my iPhone for such calls. If there's an easy way to do this with a screen reader, I'd be most grateful to find out how.

Have a great weekend everyone,

Russell

From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of tristenbreitenfeldt at gmail.com
Sent: Friday, December 16, 2022 2:33 PM
To: athen-list at u.washington.edu
Subject: Re: [Athen] Accessibility of Microsoft Teams Phone?

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Hello,
YVCC has already replaced their phones with Microsoft Teams.
I am blind and use JAWS and occasionally NVDA.  The Teams desktop client is okay using a screen reader for IM messages, but I've found it very difficult to initiate calls using Teams.  So, when making calls on Teams, I use the app on my iPhone.  It is a bit clunky, but better than the desktop app.

Tristen Breitenfeldt
[JAWS Certified, 2019]<http://www.freedomscientific.com/Certification>

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