[Athen] Accessibility of Microsoft Teams Phone?

[Kelly Ford]

Hi,

If you have not already done so, you should share this feedback with Microsoft's enterprise Disability Answer Desk (eDAD) team via email to edad at microsoft.com<mailto:edad at microsoft.com>.

See http://aka.ms/edad for more details.

Kelly


From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Russell Solowoniuk
Sent: Friday, December 16, 2022 5:08 PM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: Re: [Athen] Accessibility of Microsoft Teams Phone?

Hi,

We switched to Microsoft Teams for phone calls last fall. It's really not accessible for me as a screen reader user. If you place an outgoing call and have to enter a number, i.e. 1 for billing, 2 for tech support, 3, for customer service, etc., this cannot easily be done. I thought perhaps turning numlock on on the number pad would allow me to enter numbers, but it doesn't. You first need to tab around till you find the "Dialpad" button, enter on that, and then tab to and press enter on the number you wish to enter. Usually by the time I find the dialpad, the call has ended. So, I end up using my iPhone for such calls. If there's an easy way to do this with a screen reader, I'd be most grateful to find out how.

Have a great weekend everyone,

Russell

From: athen-list <athen-list-bounces at mailman12.u.washington.edu<mailto:athen-list-bounces at mailman12.u.washington.edu>> On Behalf Of tristenbreitenfeldt at gmail.com<mailto:tristenbreitenfeldt at gmail.com>
Sent: Friday, December 16, 2022 2:33 PM
To: athen-list at u.washington.edu<mailto:athen-list at u.washington.edu>
Subject: Re: [Athen] Accessibility of Microsoft Teams Phone?

EXTERNAL:  Use caution.<https://myportal.macewan.ca/help.html#external-email>

Hello,
YVCC has already replaced their phones with Microsoft Teams.
I am blind and use JAWS and occasionally NVDA.  The Teams desktop client is okay using a screen reader for IM messages, but I've found it very difficult to initiate calls using Teams.  So, when making calls on Teams, I use the app on my iPhone.  It is a bit clunky, but better than the desktop app.

Tristen Breitenfeldt
[JAWS Certified, 2019]<http://www.freedomscientific.com/Certification>

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mailman12.u.washington.edu/pipermail/athen-list/attachments/20221217/fe2f497a/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 37023 bytes
Desc: image001.png
URL: <http://mailman12.u.washington.edu/pipermail/athen-list/attachments/20221217/fe2f497a/attachment.png>