[Athen] Accessibility of Microsoft Teams Phone?

[Russell Solowoniuk]

Hi Kelly & all,

I contacted Microsoft's Enterprise Disability Answer Desk regarding the issue I have trying to find the Dial Pad when in a call. Here is the response I received back:

"Please see if this is the easier way to navigate to the Dial-pad. Press "CTRL + 5" assuming Calls tab is in the 5th position and then press tab to navigate to the Dial-pad. Once you are in the Dial-pad, you don't have to tab to the numbers in the dial pad rather you can just input the numbers from keyboard."

I wrote back and explained that this is exactly what I do, but most of the time I am not able to find the Dial-Pad, and when I do manage to stumble across it, it's usually too late and the call has ended. I suggested that it would be helpful to have a shortcut key to jump to the dial-pad, and here is the response I got back:

"Thank you for the detailed description of the issue.

We have shared this feedback to the engineering team to raise a Feature request and will update you once we have more information from the team."

I haven't heard anything back yet, but will update you all if I do.

Thanks,

Russell




From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Kelly Ford
Sent: Saturday, December 17, 2022 6:59 AM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: Re: [Athen] Accessibility of Microsoft Teams Phone?

You don't often get email from kelly at theideaplace.net<mailto:kelly at theideaplace.net>. Learn why this is important<https://aka.ms/LearnAboutSenderIdentification>
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Hi,

If you have not already done so, you should share this feedback with Microsoft's enterprise Disability Answer Desk (eDAD) team via email to edad at microsoft.com<mailto:edad at microsoft.com>.

See http://aka.ms/edad for more details.

Kelly


From: athen-list <athen-list-bounces at mailman12.u.washington.edu<mailto:athen-list-bounces at mailman12.u.washington.edu>> On Behalf Of Russell Solowoniuk
Sent: Friday, December 16, 2022 5:08 PM
To: Access Technology Higher Education Network <athen-list at u.washington.edu<mailto:athen-list at u.washington.edu>>
Subject: Re: [Athen] Accessibility of Microsoft Teams Phone?

Hi,

We switched to Microsoft Teams for phone calls last fall. It's really not accessible for me as a screen reader user. If you place an outgoing call and have to enter a number, i.e. 1 for billing, 2 for tech support, 3, for customer service, etc., this cannot easily be done. I thought perhaps turning numlock on on the number pad would allow me to enter numbers, but it doesn't. You first need to tab around till you find the "Dialpad" button, enter on that, and then tab to and press enter on the number you wish to enter. Usually by the time I find the dialpad, the call has ended. So, I end up using my iPhone for such calls. If there's an easy way to do this with a screen reader, I'd be most grateful to find out how.

Have a great weekend everyone,

Russell

From: athen-list <athen-list-bounces at mailman12.u.washington.edu<mailto:athen-list-bounces at mailman12.u.washington.edu>> On Behalf Of tristenbreitenfeldt at gmail.com<mailto:tristenbreitenfeldt at gmail.com>
Sent: Friday, December 16, 2022 2:33 PM
To: athen-list at u.washington.edu<mailto:athen-list at u.washington.edu>
Subject: Re: [Athen] Accessibility of Microsoft Teams Phone?

EXTERNAL:  Use caution.<https://myportal.macewan.ca/help.html#external-email>

Hello,
YVCC has already replaced their phones with Microsoft Teams.
I am blind and use JAWS and occasionally NVDA.  The Teams desktop client is okay using a screen reader for IM messages, but I've found it very difficult to initiate calls using Teams.  So, when making calls on Teams, I use the app on my iPhone.  It is a bit clunky, but better than the desktop app.

Tristen Breitenfeldt
[JAWS Certified, 2019]<http://www.freedomscientific.com/Certification>

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