[eOutage] RESOLVED: UW applications inaccessible due to Groups Service issue

UW Information Technology's email notification service regarding widespread outages eoutage at u.washington.edu
Tue Jan 10 14:07:17 PST 2023

UW Information Technology has resolved the issue affecting the
availability of many UW applications and of the UW Groups service.
Resolution was completed at 2:00pm on 1/10/23. If you continue to have
trouble accessing any UW web applications, you may need to quit and
restart your browser to refresh your session.
Requests to the UW Groups web service were failing to return expected
results due to an expired internal certificate within the Groups
system. A renewed certificate was put in place and service components
were restarted, which restored service.
Some applications known to have been impacted are MyUW, Canvas,
Panopto, Husky OnNet, Zoom, eSignatures, and Document Management.
Requirements for two-factor authentication (2FA) with Duo were also not
enforced during the outage.
UW Connect Record: INC2556999
UW-IT will provide no further updates for this incident. If you
experience any technical problems, please email help at uw.edu.
For accurate and up-to-date information related to system incidents,
visit the UW-IT Service Status web page on IT Connect:
[1]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243.
Replies to eOutage notifications are not monitored. If you need to
contact UW-IT, please use [2]Submit an Incident Report or call
This message is also being sent to the internal UW-IT outage email


1. https://itconnect.uw.edu/servicestatus/
2. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444

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