[eOutage] Help@uw.edu delayed support

UW Information Technology's email notification service regarding widespread outages eoutage at u.washington.edu
Sun Oct 22 03:50:27 PDT 2023

UW Information Technology is aware of an issue which is causing a
delay in the creation of support tickets when users sent an email to
help at uw.edu.
UW-IT is actively working to resolve this issue and will send an update
with additional information shortly.
As a work around users can:
-Call (206) 221-5000 (option 0)
-Join recurring Zoom meeting every Mon-Fri, 2pm-4pm PST or Daily,
Midnight-2am PST* here: [1]https://washington.zoom.us/j/97474353221
-Use this form to submit requestst:
For additional information pertaining to high priority incidents,
please visit the IT Connect Service Status page and consider signing up
for our eOutage mailing list to be notified of major computing outages.
UW-IT Service Center
UW Connect Ticket: REF0364721
Next update: 10/22/2023 07:45 am
For accurate and up-to-date information related to system incidents,
visit the UW-IT Service Status web page on IT Connect:
[4]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243.
Replies to eOutage notifications are not monitored. If you need to
contact UW-IT, please use [5]Submit an Incident Report.
This message is also being sent to the internal UW-IT outage email


1. https://washington.zoom.us/j/97474353221
2. https://docs.google.com/a/uw.edu/forms/d/e/1FAIpQLSfiXTDGJFJYJNm5pmOvGk73pm2Y6L389uUGJUTYuFMid3TiPA/viewform
3. https://itconnect.uw.edu/help/servicestatus/
4. https://itconnect.uw.edu/servicestatus/
5. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444

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