[eOutage] UPDATE: Help@uw.edu delayed support

UW Information Technology's email notification service regarding widespread outages eoutage at u.washington.edu
Sun Oct 22 07:48:38 PDT 2023

At this time UW-IT Engineers are still investigating issue which is
causing a delay in the creation of support tickets when users sent an
email to help at uw.edu.. We will continue to update you as more is known
or if further information is required by our Engineers.
As a work around users can:
-Call (206) 221-5000 (option 0)
-Join recurring Zoom meeting every Mon-Fri, 2pm-4pm PST or Daily,
Midnight-2am PST* here: [1]https://washington.zoom.us/j/97474353221
-Send a request online [2]https://itconnect.uw.edu/help/#sendq
UW-IT Service Center
UW Connect Ticket: REF0364721
Next update: 10/22/2023 11:45 am
For accurate and up-to-date information related to system incidents,
visit the UW-IT Service Status web page on IT Connect:
[3]https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243.
Replies to eOutage notifications are not monitored. If you need to
contact UW-IT, please use [4]Submit an Incident Report.
This message is also being sent to the internal UW-IT outage email


1. https://washington.zoom.us/j/97474353221
2. https://itconnect.uw.edu/help/
3. https://itconnect.uw.edu/servicestatus/
4. https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444

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