[Athen] Dragon 10 and Mouse Grid

[Sean J Keegan]

Hello all,

I am working with an individual who has been using Dragon for a few 
years.  While Dragon 10 has been functional, recently there has been 
problems with the Mouse Click command and the Choose One (or Choose Two) 
commands.

Specifically, when the individual says Mouse Click, Dragon responds with 
the Mouse Grid.  When the individual says Choose One (or Choose Two, 
etc.), Dragon responds with entering this text as opposed to actually 
selecting the appropriate choice.  Both sets of commands have been 
retrained several times.  The problems also exist when the user holds 
the command-key.

According to reports, Dragon does not always do this but rather will 
"slip into" this behavior and even restarting the computer does not 
always fix this issue.  Unfortunately, I have not been able to replicate 
this issue as it does not exhibit this behavior for me.

The computer is a one-year old laptop with Windows XP, at least 2GB of 
RAM, and a hefty processor.  The individual is using a "Nuance approved" 
USB-based microphone.  For the most part, Dragon is working fine - it 
just "slips into" this behavior pattern and remains this way for several 
hours.

Any ideas to consider?  I have been wondering if there is something else 
going on (e.g., virus scan, computer indexing, etc.), but am not quite 
sure what may be resulting in this behavior.

Take care,
Sean
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