[Athen] any Big Tens (or others) using TC Conference?

[Hadi Rangin]

Hi Ken,

I don't know about Adobe Connect but according to Valerie Schreiner, Elluminate offers support to end-users regardless they are students or faculty.
TC offers similar support and so far to my experience they were not bad; if I couldn't reach them immediately they got back to me pretty quickly.
If you are going to sign any contract with them you might want to emphasize the availability of the support in your contract. When someone calls the tech support for a web conferencing system, it usually means that he/she needs an immediate support and it is important that there is someone to help.

I am very glad to hear that your campus is going to include TC officially in the list of supported web conferencing systems.

Thanks,
hadi

  ----- Original Message ----- 
  From: Ken Petri 
  To: Access Technology Higher Education Network 
  Sent: Tuesday, November 09, 2010 7:55 AM
  Subject: [Athen] any Big Tens (or others) using TC Conference?


  Hi Group, 


  Our campus is looking at implementing centralized support for distance learning/virtual classroom platforms, like Elluminate and Connect. We are also considering TC Conference, at at least some level of support. Does your campus happen to use TC Conference and how is it supported by IT? Any information would help as we would like to consider TC Conference support, given its superior accessibility.

  Best regards,
  ken
  ---
    Ken Petri                    
    Program Director, OSU Web Accessibility Center
    102D Pomerene Hall, 1760 Neil Avenue
    Columbus, Ohio  43210
    Office: 614.292.1760
    Mobile: 614.218.1499
    Fax: 614.292.4190
    Email: petri.1 at osu.edu



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