[Athen] re:. Dragon help!

Wink Harner foreigntype at gmail.com
Wed Apr 10 06:44:01 PDT 2013


Hi Kenneth,

I was asking on behalf of a student who lost his cd during a move. He
wanted us to use the department cd to install on his personal hard drive. I
said Nuance would help him find a back up copy based on his registered
security key. I know they would provide a back up copy (for a fee) for a
licensed user. It's just so hard to get through the firewall Nuance puts up
against the post-sales problems that arise. They have great front-end
support. After the sale? An exercise in frustration unless you can find a
way past the fire-wall to ask and get answers to your questions.
Personally. some years ago I had my hard drive stolen. My last version of
DNS was done via a download & I did not have a back up on CD (I learned an
important lesson on this one!), and I was told repeatedly that I needed to
uninstall DNS from the previous computer before reinstalling with the same
security key. I kept explaining how much I would love to uninstall after I
got my hands off the throat of the creep who stole my bag off the back of
my wheelchair but I really couldn't perform that function. It is seriously
frustrating to fight through layers to find this sort of help.

Makes me so very grateful for our knowledgeable colleagues on this list who
have contacts and links and can help sort through things such as this
dilemma.

Thanks for your input & information!!

Wink


On Wed, Apr 10, 2013 at 5:59 AM, Kenneth Elkind <Kenneth.Elkind at umb.edu>wrote:


> You may want to talk to the sales rep that handles higher education in

> your area. I found them quite useful they may be able to steer you in the

> right direction. At least the salesperson might be able to link you to the

> tech support that handles higher education accounts, this would bypass the

> retail support.****

>

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> I'm a little pessimistic that they would provide you with old software.***

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> Kenneth Elkind****

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