[Athen] difficulty with Pearson pdfs

Susan Kelmer Susan.Kelmer at Colorado.EDU
Thu Feb 19 11:45:18 PST 2015

Pearson has blamed ATN for the failure, and is getting PDF's out very slowly. But other publishers aren't seeming to have trouble with ATN, so I'm not so quick to blame ATN for the issue, especially since Pearson is ALSO being slow in delivering PDF's that are requested directly through them.

Susan Kelmer
Alternate Format Access Coordinator
Disability Services
University of Colorado Boulder

From: athen-list [mailto:athen-list-bounces at mailman13.u.washington.edu] On Behalf Of Schneider, Karen
Sent: Thursday, February 19, 2015 12:42 PM
To: 'athen-list at u.washington.edu'
Subject: [Athen] difficulty with Pearson pdfs


I wondered if anyone else is having difficulty accessing Pearson Alternative Textbooks thru either Access Text Network, or thru Pearson directly. I am still waiting for books I requested at start of semester, January 5, 2015. The third party they use to send the download of the book has not gotten to me although they state they have sent it. Trying to solve this problem with my IT department, ATN and Pearson, Wamnet has been involved and ongoing. Just wanted to check in and determine if this is happening elsewhere.

Please share/advise as I feel like I'm running in circles.



Karen L. Schneider, MRC, CRC
Adaptive Equipment Specialist
Sinclair Community College
444 West Third Street
Dayton OH 45402
(937) 512-2136

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