[Athen] Livescribe desktop software's issues and resolutions...

[Rasul, Kamran]

We were able to remove the Echo Desktop software and installed the LS Desktop and got everything to work fine. I will have my colleague, Vicki respond to this listserv and explain how she got it working with the firmware updates and all.

Kamran Rasul, M.Ed
Director of Assistive Technology
Columbia Basin College, TD 422
2600 N 20th Ave, Pasco, WA 99301
krasul at columbiabasin.edu<mailto:krasul at columbiabasin.edu> | 509.543.1448 ext.2048

From: athen-list [mailto:athen-list-bounces at mailman13.u.washington.edu] On Behalf Of Lisa Brandt
Sent: Thursday, July 02, 2015 1:46 PM
To: Access Technology Higher Education Network
Subject: Re: [Athen] Livescribe desktop software's issues and resolutions...

We could not revert, because once a pen is updated to use Echo Desktop, you can no longer use it with LS Desktop. We already had most of our pens updated before we discovered the issues. Since it would be too complex for us to maintain two sets of pen and loaner laptop configurations, we are using Echo Desktop and living with the problems.

I'm not sure if it's possible to reflash the pen to an older firmware and use LS Desktop again, but that might be something to look into.

Lisa


On Thu, 02 Jul 2015 13:25:26 -0700, Rasul, Kamran <KRasul at columbiabasin.edu<mailto:KRasul at columbiabasin.edu>> wrote:

Lisa,

Does your issues persist when you reverted back to Live scribe Desktop software?

Kamran Rasul, M.Ed
Director of Assistive Technology
Columbia Basin College, TD 422
2600 N 20th Ave, Pasco, WA 99301
krasul at columbiabasin.edu<mailto:krasul at columbiabasin.edu> | 509.543.1448 ext.2048

From: athen-list [mailto:athen-list-bounces at mailman13.u.washington.edu] On Behalf Of Lisa Brandt
Sent: Thursday, July 02, 2015 9:33 AM
To: Access Technology Higher Education Network
Subject: Re: [Athen] Livescribe desktop software's issues and resolutions...

We've seen similar things happen. We've also had trouble with audio: sometimes it will fail to appear in the PDF, either completely, or on certain pages. And no, we have not found a solution.

We are actively looking for alternatives to replace Livescribe's functions, since they don't seem to be moving in the right direction in terms of accessibility, but have not yet found a good substitute.

--
Lisa Brandt, PCC Disability Services
Accessibility Technician
Alternate Media Formats Technician
971-722-4366
SY CC 260


--
Lisa Brandt, PCC Disability Services
Accessibility Technician
Alternate Media Formats Technician
971-722-4366
SY CC 260
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