[Athen] Barnes and Noble and Accessible Information

Teresa Haven Teresa.Haven at nau.edu
Thu Oct 22 12:46:26 PDT 2015

As a side note, if you are a Follett campus you also need to put your requirements for the bookstore list into your contracts, for the exact same reasons. Some Follett store managers will cooperate, others will claim "proprietary information" and refuse to cooperate.

Teresa Haven, Ph.D.
Accessibility Analyst, Northern Arizona University

-----Original Message-----
From: athen-list [mailto:athen-list-bounces at mailman13.u.washington.edu] On Behalf Of Kimberley Smith
Sent: Thursday, October 22, 2015 12:42 PM
To: athen-list at u.washington.edu
Subject: Re: [Athen] Barnes and Noble and Accessible Information

I think Shawn's experience may be an outlier since I asked about just this issue in the Spring (we started with AIM over a year ago and like other aspects). Our school's B&N refused to ever do that. The national B&N headquarters said the data was "proprietary" (?!) I would suggest as Shawn does to put that in your bookstore contract or you will still be doing all that by hand (or having student's enter it by hand and then having to verify every aspect...

Kimberley J. Smith
Access Specialist, Disabilities Resource Center Santa Fe College
3000 NW 83rd St.
Building S, room 233
Gainesville, FL 32606
352-395-4429 (voice)
352-395-4100 (fax)

kimberley.smith at sfcollege.edu

Date: Thu, 22 Oct 2015 09:24:01 -0700
From: Shawn Foster <fosters at sou.edu>
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: Re: [Athen] Barnes and Noble and Accessible Information Management
<CALV2pm9MV7d=HCq7cAHyua=BzxwBRTXC3GhWJEQKfSqd2YXdiw at mail.gmail.com>
Content-Type: text/plain; charset="utf-8"

The biggest problem with the whole equation isn't AIM- they can totally work with a csv file upload and it's quite easy to do. The biggest problem is the delays involved in getting information out of Barnes and Noble.
Here's how that process works here (assuming, of course, that faculty have all been good people and put their book orders in on time...a big

1. I email bookstore manager to ask for booklist 2. Bookstore manager emails their corporate office to ask for approval.
3. File goes to the regional manager for approval 4. File gets sent to bookstore manager 5. Bookstore manager sends me file 6. I do quick cleanup and upload 7. Booklist changes because faculty changed their mind on a book or were late in adding their orders - start at 1 again.

If you're in the negotiation process for their contract, push for a more direct system. This one is ridiculous.
Good luck!

*Shawn Foster*

Disability Resources Coordinator | U-CAM Coordinator

Southern Oregon University | 1250 Siskiyou Blvd | Ashland OR 97520

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