[Athen] Salesforce accessibility

Jiatyan Chen jiatyan at stanford.edu
Fri Jun 3 11:35:29 PDT 2016

Jesse Hausler is SalesForce's accessibility specialist and I heard his presentation of integrating accessibility into their agile process, at Accessibility Summit 2015. They have executive support, company awareness, scrum integration and reusable components. It was pretty solid and I have confidence in them maintaining accessibility in their product and responding to defects quickly.

Jiatyan Chen
Stanford Online Accessibility Program (SOAP) Manager
Office of Public Affairs
Stanford University
+1 650-721-6380

On 2016 Jun 03, at 09:11, Bourne, Sarah (ITD) <sarah.bourne at state.ma.us<mailto:sarah.bourne at state.ma.us>> wrote:

Salesforce has been used for a few solutions for the Commonwealth of Massachusetts in the past few years, and those projects have been able to address deficiencies in the out-of-the-box experience with configuration, customization, or both. And there weren’t that many deficiencies. We have found Salesforce to be very responsive to our accessibility concerns, especially for the things we could not address ourselves. Personally, I can’t think of another company that has been as easy to work with.

Salesforce is in many ways more of a development platform than a ready-to-use product, so you will want to do baseline testing so you know where the problems are and make decisions about how to address them as you put it together for your purposes.

Sarah E. Bourne
Director of IT Accessibility, MassIT
Commonwealth of Massachusetts
1 Ashburton Pl. rm 1601 Boston MA 02108
sarah.bourne at state.ma.us<mailto:sarah.bourne at state.ma.us>

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