[Athen] Supporting and troubleshooting distance learning students?

[Alex Umstead]

Adam,
I haven't had experience with this, specifically, but my first thought is, are the students are using voiceover on the same platform? Or are some using it on OS X on a Mac, and others on iOS?

Alex

Sent from my iPhone


> On Mar 25, 2016, at 10:43 AM, Adam Lipkin <alipkin at brandeis.edu> wrote:

> 

> Hi, folks --

> 

> We have a student in the Distance Learning program at our school who is reporting that she cannot use Voiceover with the discussion forum posts in our LMS (which is a customized form of Moodle).

> 

> We have two on-campus blind students who rely solely on VoiceOver, and read discussion forums just fine. So we know that the systems work together. And we're asking for more info (since "not working" isn't exactly helpful). 

> 

> But in general, how are folks dealing with troubleshooting issues with distance learning folks and other remote users? Is there a best practice? 

> 

> Thanks!

> 

> --Adam

> 

> -- 

> Adam Lipkin

> he/him/his

> 

> Associate Director for Academic Technology

> alipkin at brandeis.edu

> 781-736-4795

> Brandeis University Library and Technology Services

> Mailstop 045

> Waltham, MA 02454

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