[Athen] site works with NVDA/Chrome, JAWS/IE, but not NVDA/Firefox

Bossley, Peter A. bossley.5 at osu.edu
Thu Feb 2 18:49:56 PST 2017

It is worth noting that Firefox + NVDA is our default testing combination because it brings you closest to modern web standards + modern screen reader without some of the guessing and extra excuse making that the commercial offerings sometimes insert into the process.
If the site doesn’t work in FF + NVDA there are bound to be other issues.
Without seeing the code it will be hard to guess what the issues are but I’ll tell you that service now has some serious challenges in this arena, and any views that are generated with their frameworks are probably going to be troublesome on one level or another for screen reader reliant users.

From: athen-list [mailto:athen-list-bounces at mailman13.u.washington.edu] On Behalf Of Howard Kramer
Sent: Thursday, February 2, 2017 5:02 PM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: [Athen] site works with NVDA/Chrome, JAWS/IE, but not NVDA/Firefox

Just wanted to get other folks' opinion on this. I've been helping to evaluate a prototype application here on our campus - time/payroll type tool. Surprisingly I've found the the interface is pretty accessible with NVDA/Chrome and JAWS/Firefox but not accessible with NVDA/Firefox. The developer said he tested his design with ChromeVox so that helps explain the accessibility with Chrome.

Two questions: at what point do you say an application or website is screenreader accessible - does it have to work with every AT/browser combo or if it seems to work with most, is that okay. Second, any ideas on why the NVDA/FF environment does not work? BTW - this application was developed under the ServiceNow platform.


Howard Kramer
Conference Coordinator
Accessing Higher Ground
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