[Athen] issues with latest release of JAWS

[Robert Beach]

I’m not sure. I did get a voice message from VFO support so hopefully I’ll know something soon.


Robert Lee Beach
Assistive Technology Specialist
Kansas City Kansas Community College
7250 State Avenue
Kansas City, KS  66112
Phone: 913-288-7671
Email: rbeach at kckcc.edu<mailto:rbeach at kckcc.edu>

From: athen-list [mailto:athen-list-bounces at mailman13.u.washington.edu] On Behalf Of Heidi Scher
Sent: Wednesday, July 26, 2017 1:42 PM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: Re: [Athen] issues with latest release of JAWS

Robert,

Isn't that typical for new or updated technology - to throw curve balls at us?  When JAWS 18 first came out it was having major problems crashing if used with Microsoft Edge. Wonder if this is a similar type issue?

Heidi

+++++++++++++++
Heidi Scher, M.S., CRC
Associate Director - Assistive Technology --- Center for Educational Access
University of Arkansas --- 209 ARKU --- Fayetteville, AR 72701
479.575.3104 ph --- 479.575.7445 fax --- 479.575.3646 tdd
+++++++++++++++

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+++++++++++++++
Heidi Scher, M.S., CRC
Associate Director
Center for Educational Access
University of Arkansas
ARKU 209
Fayetteville, AR 72701
479.575.3104
479.575.7445 fax
479.575.3646 tdd
+++++++++++++++

On Wed, Jul 26, 2017 at 8:39 AM, Robert Beach <rbeach at kckcc.edu<mailto:rbeach at kckcc.edu>> wrote:
Hey all,

Is it just me or have others been having issues with the latest release of JAWS? I’m running version 18.0.4104 and it is giving me problems when working with File Explorer to access drives and folders/files. For example, I go to a flash drive and open a file. When I close the file, the flash drive is still open, but it says unavailable. I cannot access any other file there nor can I close the window. I can open another copy of File Explorer and get to the drive again, but the original window stays open.

Also, first letter navigation doesn’t work correctly. For example, I go to a folder and want to move to a file named “Robert”. When I type “ro” it takes me to the first file that starts with “r” but will not accept the “o” and find “Robert”. I have to keep typing “r” until it gets through all of the “r” files that preceed “Robert”.

If I load JAWS 17 or NVDA, I do not have this problem. It just started when I upgraded my version of JAWS 18 to the latest version.



Robert Lee Beach
Assistive Technology Specialist
Kansas City Kansas Community College
7250 State Avenue
Kansas City, KS  66112
Phone: 913-288-7671<tel:(913)%20288-7671>
Email: rbeach at kckcc.edu<mailto:rbeach at kckcc.edu>


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