[Athen] Rev captioning

[Maria Ortado]

Their sales rep called me and asked questions about the capabilities of our
college to provide service for deaf and hard of hearing individuals. What
our procedures are, etc. The way he was asking, I assumed he was a student
or a parent of a student. Once he got all the information that he wanted he
informed me that he was a rep for Rev and proceeded to detail the services
that they offer.

Another person on a different list serv that I belong to said the
transcripts they received were full of errors.

My take from reading the online reviews: The low rate they charge to
customers is directly related to the low wages they pay their employees,
which is the reason for the errors in the transcripts. This is all I know
about them.


*Maria Ortado*
Interpreter Coordinator
Disability Support Services
Office: U216
Cape Fear Community College
mortado at cfcc.edu <mcortado334 at mail.cfcc.edu>
Phone: (910) 362-7098
NC Relay Service for Video Phone or TTY: Dial 7-1-1
Fax: (910) 362-7113

On Thu, Nov 30, 2017 at 1:58 PM, Howard Kramer <hkramer at ahead.org> wrote:


> Thanks Maria. Any details on how they were dishonest?

>

> -Howard

>

> On Thu, Nov 30, 2017 at 11:48 AM, Maria Ortado <mortado at cfcc.edu> wrote:

>

>> I would be really careful with them. In my one dealing with them they

>> were very dishonest and their online reviews are not good.

>>

>> *Maria Ortado*

>> Interpreter Coordinator

>> Disability Support Services

>> Office: U216

>> Cape Fear Community College

>> mortado at cfcc.edu <mcortado334 at mail.cfcc.edu>

>> Phone: (910) 362-7098

>> NC Relay Service for Video Phone or TTY: Dial 7-1-1

>> Fax: (910) 362-7113

>>

>> On Thu, Nov 30, 2017 at 1:39 PM, Thompson, Rachel <rsthompson2 at ua.edu>

>> wrote:

>>

>>> Howard,

>>>

>>> We are revisiting Rev.com's services right now. Their admin

>>> capabilities have expanded since I last used them and the price is

>>> unbeatable, as far as I can tell. We need a system with the ability to

>>> share a pool of minutes and get analytics across accounts and they are now

>>> able to offer this. I will share our experiences when I get feedback from

>>> our campus partners.

>>>

>>> Rachel

>>>

>>> Dr. Rachel S. Thompson

>>> Director, Emerging Technology and Accessibility

>>> Office of Information Technology

>>> University of Alabama

>>>

>>> On Nov 30, 2017, at 12:35 PM, Howard Kramer <hkramer at ahead.org> wrote:

>>>

>>> I think it was Jane Melander and Lesley Blicker who mentioned Rev

>>> positively during their captioning pre-con at AHG but I could be wrong

>>> about that. It could have been a different company.

>>>

>>> Thanks in advance for any help.

>>>

>>> -Howard

>>>

>>>

>>>

>>> --

>>> Howard Kramer

>>> Conference Coordinator

>>> Accessing Higher Ground

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>>>

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>>

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>

>

> --

> Howard Kramer

> Conference Coordinator

> Accessing Higher Ground

> 303-492-8672

> cell: 720-351-8668

>

> Join us for the *Accessing Higher Ground Conference

> <http://accessinghigherground.org/>* in Denver, Colorado,  Nov 13-17, 2017.

> Request for proposals will be announced at the beginning of March.

>

>

>

> Complete program information and registration is open for our full line-up

> of webinars, *AHEADtoYOU!

> <http://ahead.org/learn/virtual-learning/webinars>* And the *Technology

> Access Series <http://ahead.org/learn/virtual-learning/at_webinars_15_16>*.

> Site capacities for all webinar events is limited; please register at your

> earliest convenience for the largest selection.

>

>

>

> Not yet a member of AHEAD?  *We welcome you to join AHEAD now.

> <http://ahead.org/join/become-a-member>*

>

>

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>


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E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties by an 
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