[Athen] Live Scribe error message

[Wershing, Alice D.]

We have more mac users this semester, and we have not experienced this issue.  The company does not have a phone support number but you can live chat through their portal.  Customer support<https://livescribe.zendesk.com/hc/en-us>

Are you using this link<http://www.livescribe.com/en-us/support/echo/setup/> to download the software?


Alice D. Wershing, M.Ed., A.T.P.
Disability Services, Technology Specialist Pellissippi State Community College
865-694-6751
865-539-7699 (fax)

Save the Date:<https://www.tbr.edu/academics/studentaffairs/udl-conference>  Higher Education Conference on Universal Design for Learning
October 30-31, 2017
Nashville Airport Hotel, Nashville TN

East TN Region Accessibility Specialist<http://www.tnecampus.info/specialists>
Tenessee Board of Regents-TN eCampus

PSCC Access for All Blog<http://blogs.pstcc.edu/access4all/>
PSCC Accessible Format Facebook Page<https://m.facebook.com/psccdisabilityservices> (PSCC-Disability Services)
PSCC Access4All Twitter Feed<https://twitter.com/Access4allPSCC> (@Access4allPSCC)





From: athen-list [mailto:athen-list-bounces at mailman13.u.washington.edu] On Behalf Of Kluesner, Bryon
Sent: Thursday, September 14, 2017 5:35 PM
To: athen-list at u.washington.edu
Subject: [Athen] Live Scribe error message

Hi all,

I am attempting to install the Echo desktop on a Mac Book Air laptop and I keep getting a pop up message from the Mac Book that says the download/install is not a recognized app and the computer is identifying it as Malware. Any suggestions on how to get around this issue so the student can use the Live Scribe Echo pen?

Thanks,

Bryon

Bryon Kluesner, RhD
Adaptive Technology Coordinator
Disability Resource Center
Adjunct Professor
College of Health, Education & Professional Studies


The University of Tennessee at Chattanooga
108 University Center
615 McCallie Avenue, Dept. 2953
Chattanooga, TN 37403

(423) 425-4006 | utc.edu/drc<http://www.utc.edu/dean-students>



A member of the Division of Student Development<http://www.utc.edu/student-development>

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