[Athen] Anyone having problems scanning with newer Adobe Acrobat Pro?

chagnon at pubcom.com chagnon at pubcom.com
Tue Apr 17 10:13:40 PDT 2018

I assume that when you say you're using "Adobe" you really mean you're using
Adobe Acrobat software, correct?

If so, what version of Adobe Acrobat is that?

FYI, Adobe is a software company that has around 100 different software
technologies. Adobe is also a mud brick used in native southwest

Several possible solutions:

It sounds like there might be a problem with the drivers that communicate
between the scanner and Acrobat. So to diagnose this, you can do the

1. Get the manual or set up instructions for that new shiny scanner.
2. Read them.
3. Reinstall the scanner's software as directed in the instructions.
4. You might need to update the scanner drivers, too. Visit the scanner
manufacturer's website and download/install any updates.
5. Check which version of Adobe Acrobat is being used. If it's the copy
that came with the scanner, it could be a "lite" version or be out of date.
If your college has a full license of Acrobat Pro DC you can use, I
recommend using that instead of what came free with the scanner.
6. To reinstall a fresh copy of Adobe Acrobat, you first have to
uninstall the previous version, and then shut down and reboot your computer.
Make this a real shut-down (called a cold boot) rather than just restarting
the computer.

Hope this helps,


- - -

Bevi Chagnon, founder/CEO | <mailto:Bevi at PubCom.com> Bevi at PubCom.com

- - -

PubCom: Technologists for Accessible Design + Publishing

consulting . training . development . design . sec. 508 services

Upcoming classes at www.PubCom.com/classes

- - -

From: athen-list <athen-list-bounces at mailman13.u.washington.edu> On Behalf
Of Susan Kelmer
Sent: Tuesday, April 17, 2018 10:08 AM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: [Athen] Anyone having problems scanning with newer Adobe Acrobat

We just got a shiny new scanner. It worked initially, scanning one page,
but now it crashes Adobe every time. I am creating a new document from
scanner in Adobe, and Adobe crashes.file never gets saved.

I'm so frustrated I could scream. This is not a scanner issue, it is
definitely an Adobe issue.

Anyone else having problems and found a fix?

Susan Kelmer

Alternate Format Production Program Manager

Disability Services

University of Colorado Boulder


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mailman12.u.washington.edu/pipermail/athen-list/attachments/20180417/2562e793/attachment.html>

More information about the athen-list mailing list