[Athen] Anyone having problems scanning with newer Adobe Acrobat Pro?

[Susan Kelmer]

Thanks, Bevi.  All of these steps have been tried already.  The sheer volume of support requests on this issue via my searches on Google is eye-opening.  Anyone using the newer DC versions of Acrobat Pro are running into this regardless of scanner type used (reports are showing up with Panasonics, Dells, Canons, and others).  This is an Acrobat issue, not a scanner/scanner driver issue.  And there is apparently no fix.  I did find a workaround, wherein I can scan if I already have a PDF open in Acrobat Pro (any PDF will do).  I just have to remember to uncheck the "append to current document" checkbox.  I am already missing my ancient, slow, prone-to-jamming Canon with Capture Perfect...it did a better job than Adobe Acrobat ever will, it appears.

Susan Kelmer
Alternate Format Production Program Manager
Disability Services
University of Colorado Boulder
303-735-4836



From: athen-list <athen-list-bounces at mailman13.u.washington.edu> On Behalf Of chagnon at pubcom.com
Sent: Tuesday, April 17, 2018 11:14 AM
To: 'Access Technology Higher Education Network' <athen-list at u.washington.edu>
Subject: Re: [Athen] Anyone having problems scanning with newer Adobe Acrobat Pro?

I assume that when you say you're using "Adobe" you really mean you're using Adobe Acrobat software, correct?

If so, what version of Adobe Acrobat is that?

FYI, Adobe is a software company that has around 100 different software technologies. Adobe is also a mud brick used in native southwest architecture.

Several possible solutions:
It sounds like there might be a problem with the drivers that communicate between the scanner and Acrobat. So to diagnose this, you can do the following:

  1.  Get the manual or set up instructions for that new shiny scanner.
  2.  Read them.
  3.  Reinstall the scanner's software as directed in the instructions.
  4.  You might need to update the scanner drivers, too. Visit the scanner manufacturer's website and download/install any updates.
  5.  Check which version of Adobe Acrobat is being used. If it's the copy that came with the scanner, it could be a "lite" version or be out of date. If your college has a full license of Acrobat Pro DC you can use, I recommend using that instead of what came free with the scanner.
  6.  To reinstall a fresh copy of Adobe Acrobat, you first have to uninstall the previous version, and then shut down and reboot your computer. Make this a real shut-down (called a cold boot) rather than just restarting the computer.
Hope this helps,
-Bevi

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Bevi Chagnon, founder/CEO  |  Bevi at PubCom.com<mailto:Bevi at PubCom.com>
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PubCom: Technologists for Accessible Design + Publishing
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From: athen-list <athen-list-bounces at mailman13.u.washington.edu<mailto:athen-list-bounces at mailman13.u.washington.edu>> On Behalf Of Susan Kelmer
Sent: Tuesday, April 17, 2018 10:08 AM
To: Access Technology Higher Education Network <athen-list at u.washington.edu<mailto:athen-list at u.washington.edu>>
Subject: [Athen] Anyone having problems scanning with newer Adobe Acrobat Pro?

We just got a shiny new scanner.  It worked initially, scanning one page, but now it crashes Adobe every time.  I am creating a new document from scanner in Adobe, and Adobe crashes...file never gets saved.

I'm so frustrated I could scream.  This is not a scanner issue, it is definitely an Adobe issue.

Anyone else having problems and found a fix?

Susan Kelmer
Alternate Format Production Program Manager
Disability Services
University of Colorado Boulder
303-735-4836

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