[Athen] Live Scribe smart pen issues

Connie Hackett cmhackett at stcc.edu
Fri Aug 24 15:40:49 PDT 2018

We were having all kinds of issues with the echo pens so we switch to the Livescribe 3 pens which are great. These pens work with an app on smartphones. Our students love them and we are in the process of purchasing more of these pens to loan out to our students.

Sent from my iPhone

> On Aug 24, 2018, at 6:13 PM, Leyna Bencomo <lbencomo at uccs.edu> wrote:


> I gave up on getting Echo desktop for students on my loaned smart pens. Too many issues. It’s been awhile since I have tried. Currently, I lend out pens every semester. Students use them to take notes and record. They use the paper notebook and the pen to listen. We don’t use the upload to the computer for anything. At the end of the semester, if they request it, I will copy the pen to an audio pdf for them and give it to them. I erase the pens every semester and we move on.


> If a student buys their own personal pen, that is a different story but for loaners, the accommodation is to help with notetaking. They get that benefit using the notebook and pen without Echo desktop. The virtual notebooks are nice but most of my students buy the $8.25 3-subject physical notebook and find that sufficient.


> Regards,


> Leyna Bencomo

> Assistive Technology Specialist

> Office of Information Technology

> University of Colorado Colorado Springs

> 1420 Austin Bluffs Parkway, EPC 215

> Colorado Springs, CO 80918

> (719) 255-4202 / lbencomo at uccs.edu

> http://www.uccs.edu/~it/

> <image002.png>


> From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Hegney, Shaun

> Sent: Friday, August 24, 2018 3:05 PM

> To: 'athen-list at u.washington.edu' <athen-list at u.washington.edu>

> Subject: Re: [Athen] Live Scribe smart pen issues


> Hmm I’ve had similar issues in the past I’ve had some luck with reinstalling echo desktop. I’ve also had to back up a pen and then reset / update the firmware.


> Shaun Hegney

> Program Specialist 2

> Disability Support Services

> Spokane Falls Community College

> (509)-533-3544

> Shaun.Hegney at sfcc.spokane.edu



> From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Kluesner, Bryon

> Sent: Friday, August 24, 2018 1:59 PM

> To: 'athen-list at u.washington.edu' <athen-list at u.washington.edu>

> Subject: [Athen] Live Scribe smart pen issues


> Hi all,


> I am having difficulties with live scribe not letting a student update her pen. She gets an error message that her existing account is not valid. She just registered the pen yesterday and the Echo desktop is giving her problems. I was able to archive and share her nots from my Echo desktop, but her Echo desktop will not recognize the pen.


> Any suggestions or advise?


> As always, thanks!


> Bryon


> Bryon Kluesner, RhD

> Adaptive Technology Coordinator

> Disability Resource Center

> Adjunct Professor

> College of Health, Education & Professional Studies

> <image003.png>

> The University of Tennessee at Chattanooga

> 103 Frist Hall

> 615 McCallie Avenue, Dept. 2953

> Chattanooga, TN 37403


> (423) 425-4006 | utc.edu/drc


> A member of the Division of Student Development


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