[Athen] Sans Cyber Security training and accessibility

Deborah Armstrong armstrongdeborah at fhda.edu
Wed Oct 24 10:35:22 PDT 2018

We have a required Cyber Security training from Sans Institute for employees that has some access glitches - not show-stoppers, but glitches.

I wrote to info at sanstraining.org<mailto:info at sanstraining.org>, but never heard back. I am wondering if other colleges ever were able to communicate these issues.

One problem is that completed training modules are shown with a graphical check mark that no screen reader seems to be able to locate. Our webmaster who looked at it for me says the icons that show whether a module is completed or still needs to be done are SVG vector images. He also said their videos are not captioned. However, I was able to get captions to pop up on my Braille display so I think the problem is that you have to find a "captions" menu and enable them there.

The other problem is that whenever a module is launched, this message appears only to the screen reader:

This is the pipe page. This will be a hidden frame for talking to the SD object from dispatch.html document.domain = learn.sans.org
Send Pipe Message
Loading content...
Scorm Data Page Called
Processing Time = 7ms

The website to which I'm referring is

You can't get there unless your school has purchased this training.

In another window, the main dashboard window, this message appears for everyone:
Warning Online activity is in progress. Do not close this page. You will be automatically redirected on completion.
So the screen reader user is kind of stuck. I finally discovered if I refreshed the browser and then refreshed the screen reader and then pressed enter that the weird pipe message went away.

When you complete the training, you get a certificate, which is an inaccessible PDF. It did OCR well though.

Finally, the training requires you allow popup windows in your browser, even though the very act of allowing popups itself is a security risk. The whole thing seems very half-baked. Can we put pressure on the Sans Institute to pay better attention to accessibility?

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