[Athen] Sans Cyber Security training and accessibility

[Lucy Greco]

i so agree this happens far to offen and i am fed up with it to
Lucia Greco
Web Accessibility Evangelist
IST - Architecture, Platforms, and Integration
University of California, Berkeley
(510) 289-6008 skype: lucia1-greco
http://webaccess.berkeley.edu
Follow me on twitter @accessaces



On Wed, Oct 24, 2018 at 2:50 PM Deborah Armstrong <armstrongdeborah at fhda.edu>
wrote:


> And you wouldn’t believe this! When I reported the issue to our help desk

> I was advised to clear my browsers cache!

>

>

>

> Why is it that whenever I report access issues with any product I’m

> subjected to inept advice like restart the computer or change your

> browser’s settings!  The last time I reported an access issue with a

> web-based app the case was closed with the determination that there was a

> “compatibility prob

>

> lem …” between the browser and the screen reader. Not an accessibility

> issue but a COMPATIBILITY problem! Makes me feel very alone at times.

>

>

>

> --Debee

>

>

>

>

>

> *From:* athen-list <athen-list-bounces at mailman12.u.washington.edu> *On

> Behalf Of *Deborah Armstrong

> *Sent:* Wednesday, October 24, 2018 10:35 AM

> *To:* Access Technology Higher Education Network <

> athen-list at u.washington.edu>

> *Subject:* [Athen] Sans Cyber Security training and accessibility

>

>

>

> We have a required Cyber Security training from Sans Institute for

> employees that has some access glitches – not show-stoppers, but glitches.

>

>

>

> I wrote to info at sanstraining.org, but never heard back. I am wondering if

> other colleges ever were able to communicate these issues.

>

>

>

> One problem is that completed training modules are shown with a graphical

> check mark that no screen reader seems to be able to locate. Our webmaster

> who looked at it for me says the icons that show whether a module is

> completed or still needs to be done are SVG vector images. He also said

> their videos are not captioned. However, I was able to get captions to pop

> up on my Braille display so I think the problem is that you have to find a

> “captions” menu and enable them there.

>

>

>

> The other problem is that whenever a module is launched, this message

> appears only to the screen reader:

>

>

>

> This is the pipe page. This will be a hidden frame for talking to the SD

> object from dispatch.html document.domain = learn.sans.org

>

> Send Pipe Message

>

> Loading content...

>

> Scorm Data Page Called

>

> Processing Time = 7ms

>

>

>

> The website to which I’m referring is

>

> https://leam.sans.org/learner_dashboard

> <https://urldefense.proofpoint.com/v2/url?u=https-3A__leam.sans.org_learner-5Fdashboard&d=DwMFAg&c=WORo6LNFtQOb4SPVta8Jsg&r=K_2Yg4I05GGnHlSOevlp3QeE5-JEqtmoUnmP0YVj9ZM&m=cTx9eM8oI4aWK3XLkt6fkrDzK8e6jE0nJjZ1ae4p1Xs&s=CkF9LsaZN4PCxGEwV3LZB4SF5Z6uuZAx7kSSLBbQZgI&e=>

>

>

>

> You can’t get there unless your school has purchased this training.

>

>

>

> In another window, the main dashboard window, this message appears for

> everyone:

>

>                 Warning Online activity is in progress. Do not close this

> page. You will be automatically redirected on completion.

>

> So the screen reader user is kind of stuck. I finally discovered if I

> refreshed the browser and then refreshed the screen reader and then pressed

> enter that the weird pipe message went away.

>

>

>

> When you complete the training, you get a certificate, which is an

> inaccessible PDF. It did OCR well though.

>

>

>

> Finally, the training requires you allow popup windows in your browser,

> even though the very act of allowing popups itself is a security risk. The

> whole thing seems very half-baked. Can we put pressure on the Sans

> Institute to pay better attention to accessibility?

>

>

>

> --Debee

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