[Athen] Sans Cyber Security training and accessibility
dandrews at visi.com
Sat Oct 27 17:40:46 PDT 2018
Support people always give this kind of advice,
when they don't have an actual answer for
you. They just start throwing generic solutions
at a problem, hoping one of them will work. The
problem is that sometimes they do -- but usually they don't.
At 04:47 PM 10/24/2018, you wrote:
>And you wouldnt believe this! When I reported
>the issue to our help desk I was advised to clear my browsers cache!
>Why is it that whenever I report access issues
>with any product Im subjected to inept advice
>like restart the computer or change your
>browsers settings! The last time I reported an
>access issue with a web-based app the case was
>closed with the determination that there was a compatibility prob
between the browser and the screen
>reader. Not an accessibility issue but a
>COMPATIBILITY problem! Makes me feel very alone at times.
><athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Deborah Armstrong
>Sent: Wednesday, October 24, 2018 10:35 AM
>To: Access Technology Higher Education Network <athen-list at u.washington.edu>
>Subject: [Athen] Sans Cyber Security training and accessibility
>We have a required Cyber Security training from
>Sans Institute for employees that has some
>access glitches not show-stoppers, but glitches.
>I wrote to
><mailto:info at sanstraining.org>info at sanstraining.org,
>but never heard back. I am wondering if other
>colleges ever were able to communicate these issues.
>One problem is that completed training modules
>are shown with a graphical check mark that no
>screen reader seems to be able to locate. Our
>webmaster who looked at it for me says the icons
>that show whether a module is completed or still
>needs to be done are SVG vector images. He also
>said their videos are not captioned. However, I
>was able to get captions to pop up on my Braille
>display so I think the problem is that you have
>to find a captions menu and enable them there.
>The other problem is that whenever a module is
>launched, this message appears only to the screen reader:
>This is the pipe page. This will be a hidden
>frame for talking to the SD object from
>dispatch.html document.domain = learn.sans.org
>Send Pipe Message
>Scorm Data Page Called
>Processing Time = 7ms
>The website to which Im referring is
>You cant get there unless your school has purchased this training.
>In another window, the main dashboard window,
>this message appears for everyone:
> Warning Online activity is in
> progress. Do not close this page. You will be
> automatically redirected on completion.
>So the screen reader user is kind of stuck. I
>finally discovered if I refreshed the browser
>and then refreshed the screen reader and then
>pressed enter that the weird pipe message went away.
>When you complete the training, you get a
>certificate, which is an inaccessible PDF. It did OCR well though.
>Finally, the training requires you allow popup
>windows in your browser, even though the very
>act of allowing popups itself is a security
>risk. The whole thing seems very half-baked. Can
>we put pressure on the Sans Institute to pay better attention to accessibility?
>athen-list mailing list
>athen-list at mailman12.u.washington.edu
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