[Athen] Sans Cyber Security training and accessibility

[David Andrews]

Support people always give this kind of advice, 
when they don't have an actual answer for 
you.  They just start throwing generic solutions 
at a problem, hoping one of them will work. The 
problem is that sometimes they do -- but usually they don't.

Dave

At 04:47 PM 10/24/2018, you wrote:

>Content-Language: en-US

>Content-Type: multipart/alternative;

> 

>boundary="_000_61C6DD490FBB3D43A1AA33BF158ED7AF02AEFFBB18MB2FHDALEARN_"

>

>And you wouldn’t believe this! When I reported 

>the issue to our help desk I was advised to clear my browsers cache!

>

>Why is it that whenever I report access issues 

>with any product I’m subjected to inept advice 

>like restart the computer or change your 

>browser’s settings!  The last time I reported an 

>access issue with a web-based app the case was 

>closed with the determination that there was a “compatibility prob

>lem 

” between the browser and the screen 

>reader. Not an accessibility issue but a 

>COMPATIBILITY problem! Makes me feel very alone at times.

>

>--Debee

>

>

>From: athen-list 

><athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Deborah Armstrong

>Sent: Wednesday, October 24, 2018 10:35 AM

>To: Access Technology Higher Education Network <athen-list at u.washington.edu>

>Subject: [Athen] Sans Cyber Security training and accessibility

>

>We have a required Cyber Security training from 

>Sans Institute for employees that has some 

>access glitches – not show-stoppers, but glitches.

>

>I wrote to 

><mailto:info at sanstraining.org>info at sanstraining.org, 

>but never heard back. I am wondering if other 

>colleges ever were able to communicate these issues.

>

>One problem is that completed training modules 

>are shown with a graphical check mark that no 

>screen reader seems to be able to locate. Our 

>webmaster who looked at it for me says the icons 

>that show whether a module is completed or still 

>needs to be done are SVG vector images. He also 

>said their videos are not captioned. However, I 

>was able to get captions to pop up on my Braille 

>display so I think the problem is that you have 

>to find a “captions” menu and enable them there.

>

>The other problem is that whenever a module is 

>launched, this message appears only to the screen reader:

>

>This is the pipe page. This will be a hidden 

>frame for talking to the SD object from 

>dispatch.html document.domain = learn.sans.org

>Send Pipe Message

>Loading content...

>Scorm Data Page Called

>Processing Time = 7ms

>

>The website to which I’m referring is

><https://urldefense.proofpoint.com/v2/url?u=https-3A__leam.sans.org_learner-5Fdashboard&d=DwMFAg&c=WORo6LNFtQOb4SPVta8Jsg&r=K_2Yg4I05GGnHlSOevlp3QeE5-JEqtmoUnmP0YVj9ZM&m=cTx9eM8oI4aWK3XLkt6fkrDzK8e6jE0nJjZ1ae4p1Xs&s=CkF9LsaZN4PCxGEwV3LZB4SF5Z6uuZAx7kSSLBbQZgI&e=>https://leam.sans.org/learner_dashboard

>

>You can’t get there unless your school has purchased this training.

>

>In another window, the main dashboard window, 

>this message appears for everyone:

>                 Warning Online activity is in 

> progress. Do not close this page. You will be 

> automatically redirected on completion.

>So the screen reader user is kind of stuck. I 

>finally discovered if I refreshed the browser 

>and then refreshed the screen reader and then 

>pressed enter that the weird pipe message went away.

>

>When you complete the training, you get a 

>certificate, which is an inaccessible PDF. It did OCR well though.

>

>Finally, the training requires you allow popup 

>windows in your browser, even though the very 

>act of allowing popups itself is a security 

>risk. The whole thing seems very half-baked. Can 

>we put pressure on the Sans Institute to pay better attention to accessibility?

>

>--Debee

>

>athen-list mailing list

>athen-list at mailman12.u.washington.edu

>http://mailman12.u.washington.edu/mailman/listinfo/athen-list

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