[Athen] Zoom Text error

[Kluesner, Bryon]

Thanks Joe,

I will give this a try.

Bryon

Bryon Kluesner, RhD
Adaptive Technology Coordinator
Disability Resource Center
Adjunct Professor
College of Health, Education & Professional Studies
[Power C]
The University of Tennessee at Chattanooga
103 Frist Hall
615 McCallie Avenue, Dept. 2953
Chattanooga, TN 37403

(423) 425-4006 | utc.edu/drc<http://www.utc.edu/dean-students>

A member of the Division of Student Affairs<https://www.utc.edu/student-affairs/index.php>



From: athen-list [mailto:athen-list-bounces at mailman12.u.washington.edu] On Behalf Of joe at a11yeval.com
Sent: Monday, August 12, 2019 3:49 PM
To: 'Access Technology Higher Education Network' <athen-list at u.washington.edu>
Subject: Re: [Athen] Zoom Text error

Hi Byron,

I work for TPG (sister company to Freedom Scientific) and I asked on an internal tech support board about the issue you posted.

One thing that was suggested was:

"you can check is to make sure that protected mode is not enabled in Adobe Reader (Ctrl+K) to bring up preferences, Security (Enhanced) Tab, and turn off Protected mode and enabled enhanced security"

If this doesn't help, let me know and I can try and hunt down someone from ZoomText support.

Thankx,
  Joe Humbert
  Accessibility Champion

From: athen-list <athen-list-bounces at mailman12.u.washington.edu<mailto:athen-list-bounces at mailman12.u.washington.edu>> On Behalf Of Kluesner, Bryon
Sent: Monday, August 12, 2019 2:16 PM
To: 'athen-list at u.washington.edu' <athen-list at u.washington.edu<mailto:athen-list at u.washington.edu>>
Subject: [Athen] Zoom Text error

Hi all,

Can anyone provide any insight to the following question I have received from a faculty member who uses Zoom Text:

I have noticed that I get an error message every time I open a pdf file that says "App Reader is not available in this window." I even tried opening files at home over the weekend that the screen-reader can't detect here in the office, and the App Reader works fine on my home computer. I'm wondering if a setting needs to be changed in Zoom Text or Adobe. Do you have any insight to what might be?

Thanks,

Bryon

Bryon Kluesner, RhD
Adaptive Technology Coordinator
Disability Resource Center
Adjunct Professor
College of Health, Education & Professional Studies
[Power C]
The University of Tennessee at Chattanooga
103 Frist Hall
615 McCallie Avenue, Dept. 2953
Chattanooga, TN 37403

(423) 425-4006 | utc.edu/drc<http://www.utc.edu/dean-students>

A member of the Division of Student Affairs<https://www.utc.edu/student-affairs/index.php>

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