[Athen] Zoom Text error

joe at a11yeval.com joe at a11yeval.com
Mon Aug 12 12:49:17 PDT 2019

Hi Byron,

I work for TPG (sister company to Freedom Scientific) and I asked on an
internal tech support board about the issue you posted.

One thing that was suggested was:

"you can check is to make sure that protected mode is not enabled in Adobe
Reader (Ctrl+K) to bring up preferences, Security (Enhanced) Tab, and turn
off Protected mode and enabled enhanced security"

If this doesn't help, let me know and I can try and hunt down someone from
ZoomText support.


Joe Humbert

Accessibility Champion

From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf
Of Kluesner, Bryon
Sent: Monday, August 12, 2019 2:16 PM
To: 'athen-list at u.washington.edu' <athen-list at u.washington.edu>
Subject: [Athen] Zoom Text error

Hi all,

Can anyone provide any insight to the following question I have received
from a faculty member who uses Zoom Text:

I have noticed that I get an error message every time I open a pdf file that
says "App Reader is not available in this window." I even tried opening
files at home over the weekend that the screen-reader can't detect here in
the office, and the App Reader works fine on my home computer. I'm wondering
if a setting needs to be changed in Zoom Text or Adobe. Do you have any
insight to what might be?



Bryon Kluesner, RhD

Adaptive Technology Coordinator

Disability Resource Center

Adjunct Professor

College of Health, Education & Professional Studies

The University of Tennessee at Chattanooga
103 Frist Hall
615 McCallie Avenue, Dept. 2953

Chattanooga, TN 37403

(423) 425-4006 | <http://www.utc.edu/dean-students> utc.edu/drc

A member of the Division of Student Affairs

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mailman12.u.washington.edu/pipermail/athen-list/attachments/20190812/d222a436/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 7792 bytes
Desc: not available
URL: <http://mailman12.u.washington.edu/pipermail/athen-list/attachments/20190812/d222a436/attachment.png>

More information about the athen-list mailing list