[Athen] LiveScribe frustrations

[Kluesner, Bryon]

No. The files had already been transferred from the pen to the laptop. I am trying to delete the files from the laptop. Once the pen is unplugged from the laptop, I am unable to delete the files from the laptop. An error message pops up saying to plug the pen to the laptop. I plug the pen back to the laptop and still get the error to plug the pen to the laptop. I am unable to delete the files from the laptop with the pen unplugged or plugged to the laptop.

I plugged the pen to my Dell desktop and deleted the files from the pen. I can’t get the files off the student’s laptop. We even uninstalled and reinstalled the Echo Desktop software to the Mac laptop and still get the error message and can’t delete the files.

Bryon

Bryon Kluesner, RhD
Adaptive Technology Coordinator
Disability Resource Center
Adjunct Professor
College of Health, Education & Professional Studies

[Power C]

The University of Tennessee at Chattanooga
103 Frist Hall
615 McCallie Avenue, Dept. 2953
Chattanooga, TN 37403

(423) 425-4006 | utc.edu/drc<http://www.utc.edu/dean-students>



A member of the Division of Student Affairs<https://www.utc.edu/student-affairs/index.php>



From: athen-list [mailto:athen-list-bounces at mailman12.u.washington.edu] On Behalf Of Maria Ortado
Sent: Tuesday, January 08, 2019 12:53 PM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: Re: [Athen] LiveScribe frustrations

Are you saying that the pen is plugged into the student's laptop and the files are transferred over from the pen to the student's laptop. Then you are trying to delete the files from the pen while the pen is still plugged into the student's laptop?

Because I have plugged the pen into my own computer once the semester is over and deleted the files using my own computer. So maybe try using a different computer to delete the files?

Maria Ortado

Interpreter Coordinator
Disability Support Services
Office: U216
Cape Fear Community College
mortado at cfcc.edu<mailto:mcortado334 at mail.cfcc.edu>


Phone: (910) 362-7098
Dial 7-1-1 for Telecommunications Relay Service<https://www.fcc.gov/general/telecommunications-relay-services-trs>
Fax: (910) 362-7113
[https://docs.google.com/uc?export=download&id=128wu4oXRT5K9ghuDY_Bkxy7uPBOiOEzf&revid=0B5svTlVTBNtkSVRrSGtrc0Z6QUdReHlSQzVQWHU0L2NEb2hJPQ]


On Tue, Jan 8, 2019 at 11:56 AM Kluesner, Bryon <Bryon-Kluesner at utc.edu<mailto:Bryon-Kluesner at utc.edu>> wrote:
Hi all,

I am having difficulty with removing LiveScribe files downloaded on a student’s Mac laptop. Each time I try to delete the file, it asks for the pen the be connected the Mac. The pen IS connected to the Mac! The files are taking up space and can’t be deleted. Anyone else come across this problem? If so, what has been your solution?

Thanks,

Bryon

Bryon Kluesner, RhD
Adaptive Technology Coordinator
Disability Resource Center
Adjunct Professor
College of Health, Education & Professional Studies

[Power C]

The University of Tennessee at Chattanooga
103 Frist Hall
615 McCallie Avenue, Dept. 2953
Chattanooga, TN 37403

(423) 425-4006 | utc.edu/drc<http://www.utc.edu/dean-students>



A member of the Division of Student Affairs<https://www.utc.edu/student-affairs/index.php>

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