[Athen] Adobe Reader DC -- in case this happens to you

Karlen Communications info at karlencommunications.com
Wed Mar 13 09:19:22 PDT 2019

I had the same problem a few months ago and reported it to Adobe but they
couldn't reproduce it. I even sent them a video of what was happening.

When I opened a correctly tagged PDF document, I got the message that the
document wasn't tagged and did I want to infer the reading order/I use a
screen reader. Even if I said yes, over ride the tags, I was told the
document was blank yet when I opened the Tags Tree, the Tags were still
there. This happened in Adobe acrobat Pro DC with EVERY tagged PDF I tried
to read until I uninstalled Acrobat, went to the Adobe website and
downloaded the current version/I hoped and installed it.

I've since heard others who are reporting the same issue.

Cheers, Karen

From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf
Of Deborah Armstrong
Sent: Wednesday, March 13, 2019 11:30 AM
To: 'Access Technology Higher Education Network'
<athen-list at u.washington.edu>
Subject: [Athen] Adobe Reader DC -- in case this happens to you

On my home computer I could no longer read PDF files. Read aloud wouldn't
work. Screen readers would find the pages blank. This was true even with
fully accessible PDF files. And trying to save the file as text got me an
"access denied" message.

I thought it had something to do with Windows 10, or an accessibility
setting - it didn't!

It was very frustrating; I was emailing myself PDF files from home to work
to read.

Then I discovered the problem was caused by Protected View. All I had to do
was go to Edit, Preferences, Security(enhanced) and turn off protected

Seems like Adobe could have given a few informative messages to alert me to
the issue. "Access denied" doesn't cut it and there are thirty separate
categories under preferences. I hate when the complexity of software makes
an issue like this so difficult to track down!


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