[Athen] Complaint reporting process and response timelines
lissner.2 at osu.edu
Sun Nov 10 13:12:11 PST 2019
As you say the ocr resolutions do not define a timeframe but they do review the policies that generally do define time frames. Have you looked at those?
L. Scott Lissner,
The Ohio State University
ADA Coordinator and 504 Compliance Officer
Associate, John Glenn School of Public Affairs
Lecturer, Knowlton School of Architecture, Moritz College of Law & Disability Studies
(614) 292-6207<tel:(614)%20292-6207>(v); (614) 688-8605<tel:(614)%20688-8605>(tty) (614) 688-3665<tel:(614)%20688-3665>(fax); Http://ada.osu.edu<http://ada.osu.edu/>
21 East 11th Ave., Columbus, Ohio. 43210
April 6-7, 2020 The Twentieth Annual
Multiple Perspectives Conference
On Nov 8, 2019, at 3:11 PM, Sean Keegan <skeegan at ccctechcenter.org> wrote:
I have been reviewing some past settlement agreements regarding website accessibility complaint reporting and am looking for specific timelines and/or timeframes by which the college is expected to respond.
I have heard people comment that two business days is an appropriate timeframe by which to respond to someone reporting an accessibility issue on the website, but cannot find any information in past OCR settlements or other resolutions. Most of the language I have found just states that a "timely" response is required.
What timeline or timeframe have you specified in your complaint reporting process by which a response will be provided to the person reporting an issue? Are there specific settlement agreements you used to make this determination?
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