[Athen] Complaint reporting process and response timelines

[Lissner, Scott]

Sean,

As you say the ocr resolutions do not define a timeframe but they do review the policies that generally do define time frames.  Have you looked at those?


L. Scott Lissner,
The Ohio State University
   ADA Coordinator and 504 Compliance Officer
   Associate, John Glenn School of Public Affairs
   Lecturer, Knowlton School of Architecture, Moritz College of Law & Disability Studies

(614) 292-6207<tel:(614)%20292-6207>(v); (614) 688-8605<tel:(614)%20688-8605>(tty) (614) 688-3665<tel:(614)%20688-3665>(fax); Http://ada.osu.edu<http://ada.osu.edu/>
21 East 11th Ave., Columbus, Ohio. 43210

April 6-7, 2020  The Twentieth Annual
Multiple Perspectives Conference
https://ada.osu.edu/multiple-perspectives-conference/20th-annual-conference

On Nov 8, 2019, at 3:11 PM, Sean Keegan <skeegan at ccctechcenter.org> wrote:


Hello all,

I have been reviewing some past settlement agreements regarding website accessibility complaint reporting and am looking for specific timelines and/or timeframes by which the college is expected to respond.

I have heard people comment that two business days is an appropriate timeframe by which to respond to someone reporting an accessibility issue on the website, but cannot find any information in past OCR settlements or other resolutions. Most of the language I have found just states that a "timely" response is required.

What timeline or timeframe have you specified in your complaint reporting process by which a response will be provided to the person reporting an issue? Are there specific settlement agreements you used to make this determination?

Thanks,
Sean





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