[Athen] Complaint reporting process and response timelines

[Sean Keegan]

Hi,

I have looked for some of those policies to see if they are online, but
have not been able to find them. There is a policy or procedure noted on
the accessibility website, but that information is not linked and I ended
up going down various rabbit holes trying to find such policy/procedure
information on the institution's website.

Some institutions also reference that the institution’s formal grievance
process will be used for any reported barriers, but those generally involve
very long time frames to initiate an investigation or review into any
reported problem. I could not find information that identified what
constituted an acceptable initial response - that is, a person reports a
barrier and what is the time frame by which the institution responds to
that notification.

Will keep searching...

Take care,
Sean


On Sun, Nov 10, 2019 at 1:13 PM Lissner, Scott <lissner.2 at osu.edu> wrote:


> Sean,

>

> As you say the ocr resolutions do not define a timeframe but they do

> review the policies that generally do define time frames.  Have you looked

> at those?

>

>

> L. Scott Lissner,

> The Ohio State University

>    ADA Coordinator and 504 Compliance Officer

>    Associate, John Glenn School of Public Affairs

>    Lecturer, Knowlton School of Architecture, Moritz College of Law &

> Disability Studies

>

> (614) 292-6207(v); (614) 688-8605 <(614)%20688-8605>(tty) (614) 688-3665

> (fax); Http://ada.osu.edu <http://ada.osu.edu/>

> 21 East 11th Ave., Columbus, Ohio. 43210

>

> April 6-7, 2020  The Twentieth Annual

> Multiple Perspectives Conference

> https://ada.osu.edu/multiple-perspectives-conference/20th-annual-conference

>

> On Nov 8, 2019, at 3:11 PM, Sean Keegan <skeegan at ccctechcenter.org> wrote:

>

> 

> Hello all,

>

> I have been reviewing some past settlement agreements regarding website

> accessibility complaint reporting and am looking for specific timelines

> and/or timeframes by which the college is expected to respond.

>

> I have heard people comment that two business days is an appropriate

> timeframe by which to respond to someone reporting an accessibility issue

> on the website, but cannot find any information in past OCR settlements or

> other resolutions. Most of the language I have found just states that a

> "timely" response is required.

>

> What timeline or timeframe have you specified in your complaint reporting

> process by which a response will be provided to the person reporting an

> issue? Are there specific settlement agreements you used to make this

> determination?

>

> Thanks,

> Sean

>

>

>

>

>

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