[Athen] Complaint reporting process and response timelines

[Auston Stamm]

Thank you, Sean. Please share if you find out more information.

I've heard that if an institution provides contact information for
web accessibility issues and outlines a process with a timeframe it can
help prevent lawsuits. The courts will encourage the plaintiff to follow
the institution's process first before pursuing legal channels.

*---------------------*
*Auston Stamm*
*he / him / his*
Coordinator Accessibility & Assistive Technology
Student Disability Services
Occupational Therapist Registered/Licensed

Saint Mary's College of California
1928 St. Mary's Road
P.O. Box 3326
Moraga, CA 94575-3260

Filippi Academic Hall, Suite 190
Office: (925) 631-5071
Email: abs13 at stmarys-ca.edu


On Tue, Nov 12, 2019 at 7:57 AM Sean Keegan <skeegan at ccctechcenter.org>
wrote:


> Hi,

>

> I have looked for some of those policies to see if they are online, but

> have not been able to find them. There is a policy or procedure noted on

> the accessibility website, but that information is not linked and I ended

> up going down various rabbit holes trying to find such policy/procedure

> information on the institution's website.

>

> Some institutions also reference that the institution’s formal grievance

> process will be used for any reported barriers, but those generally involve

> very long time frames to initiate an investigation or review into any

> reported problem. I could not find information that identified what

> constituted an acceptable initial response - that is, a person reports a

> barrier and what is the time frame by which the institution responds to

> that notification.

>

> Will keep searching...

>

> Take care,

> Sean

>

>

> On Sun, Nov 10, 2019 at 1:13 PM Lissner, Scott <lissner.2 at osu.edu> wrote:

>

>> Sean,

>>

>> As you say the ocr resolutions do not define a timeframe but they do

>> review the policies that generally do define time frames.  Have you looked

>> at those?

>>

>>

>> L. Scott Lissner,

>> The Ohio State University

>>    ADA Coordinator and 504 Compliance Officer

>>    Associate, John Glenn School of Public Affairs

>>    Lecturer, Knowlton School of Architecture, Moritz College of Law &

>> Disability Studies

>>

>> (614) 292-6207(v); (614) 688-8605 <(614)%20688-8605>(tty) (614) 688-3665

>> (fax); Http://ada.osu.edu <http://ada.osu.edu/>

>> 21 East 11th Ave., Columbus, Ohio. 43210

>>

>> April 6-7, 2020  The Twentieth Annual

>> Multiple Perspectives Conference

>>

>> https://ada.osu.edu/multiple-perspectives-conference/20th-annual-conference

>>

>> On Nov 8, 2019, at 3:11 PM, Sean Keegan <skeegan at ccctechcenter.org>

>> wrote:

>>

>> 

>> Hello all,

>>

>> I have been reviewing some past settlement agreements regarding website

>> accessibility complaint reporting and am looking for specific timelines

>> and/or timeframes by which the college is expected to respond.

>>

>> I have heard people comment that two business days is an appropriate

>> timeframe by which to respond to someone reporting an accessibility issue

>> on the website, but cannot find any information in past OCR settlements or

>> other resolutions. Most of the language I have found just states that a

>> "timely" response is required.

>>

>> What timeline or timeframe have you specified in your complaint reporting

>> process by which a response will be provided to the person reporting an

>> issue? Are there specific settlement agreements you used to make this

>> determination?

>>

>> Thanks,

>> Sean

>>

>>

>>

>>

>>

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