[Athen] Recommendations for managing alternative format requests

Avi Chandiramani avi at sfsu.edu
Fri Sep 20 16:13:51 PDT 2019

At San Francisco State we also use AIM along with Box.


Avi Chandiramani
Program Manager, Accessible Technology Services
Disability Programs and Resource Center
San Francisco State University
1600 Holloway Ave, SSB 110
San Francisco, CA 94132
(415) 338-6436

From: athen-list <athen-list-bounces at mailman12.u.washington.edu> On Behalf Of Heidi Scher
Sent: Friday, September 20, 2019 11:25 AM
To: Access Technology Higher Education Network <athen-list at u.washington.edu>
Subject: Re: [Athen] Recommendations for managing alternative format requests

Here at the University of Arkansas, we also use AIM and have since fall 2012. All the modules work well for us and especially the alt format!

Happy to discuss it more in-depth with anyone.


Heidi Scher, M.S., CRC
Associate Director - AT
she, her, hers
Center for Educational Access at the University of Arkansas
1 University of Arkansas, ARKU 209
Fayetteville, AR 72701
479.575.3104 phone
479.575.7445 fax

On Wed, Sep 18, 2019 at 10:19 AM Justin Romack <justinr at disability.tamu.edu<mailto:justinr at disability.tamu.edu>> wrote:
Howdy all!

Our office has used a home-grown web app to accept, track and fulfill alternative format requests from students. This app, designed in the mid-2000’s, has been a phenomenal asset to our process … but we’ve outgrown its capabilities and there are no plans to expand the app in the future.

Because we’re a Google campus, I’ve started using Google Drive to upload and distribute materials to students as we fulfill requests … but I’m curious what systems, apps or processes you all are using to accept requests for materials from your students, and then track work being done to fulfill these request? I’m sure there’s a nifty project management solution out there … but this isn’t my realm, and I’m hoping someone can point me in a good direction.

Additional context: I have several team members working in our program. I also need a solution that works well with JAWS, as I’m totally blind and screen reader accessibility is imperative. I’ll ideally be able to have a form to let students request their materials, a spreadsheet to track requests, the ability to make notes on individual requests as progress is made, and a way to quickly and easily communicate with the student requesting the materials to provide updates as we work to fulfill their request.

Grateful for any input or advice you can share. Thanks all!


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Justin Romack | Assistive Technology Coordinator
Disability Services | Texas A&M University
1224 TAMU | College Station, TX 77843-1224

ph: 979.845.1637 | justinr at disability.tamu.edu<mailto:justinr at disability.tamu.edu> | disability.tamu.edu<http://disability.tamu.edu>
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DIVISION OF STUDENT AFFAIRS | One Division. One Mission.

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