[Athen] Another Live Scribe pen issue

[Kluesner, Bryon]

Hi all,

A student checked out a Live Scribe pen and synced it to her Echo desktop. The pen quite working and I issued the student a replacement pen.  When the student attempted to register the 2nd pen to the Echo desktop, student received a message sating the pen is not authorized on this particular desktop, and they would have to de-authorize it. Has anyone experienced this? The student was able to retrieve the notes and recordings from the initial pen. Is there a process to authorize the 2nd pen to the Echo desktop without losing the files from the 1st pen?

Thanks,

Bryon

Bryon Kluesner, RhD
Adaptive Technology Coordinator
Disability Resource Center
University of Tennessee at Chattanooga
103 Frist Hall
Chattanooga, TN 37403
423-425-5251
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